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Healthcare Access Specialist

2 months ago

Cincinnati, Ohio, United States Oak Street Health Full time
About the Role

We are seeking a highly motivated and experienced Patient Relations Manager to join our team at Oak Street Health. As a key member of our care team, you will play a vital role in educating patients about Medicare programs, resources, and affordable insurance coverage options available to them.

Key Responsibilities
  • Assist patients with navigating Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and getting the most out of their plan.
  • Serve as an internal resource in the clinic on insurance questions for providers and staff.
  • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient).
  • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage.
  • Manage the welcome visit and orientation process for new Oak Street Health patients.
  • Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs.
  • Support the clinic management team on operational activities as needed, including scheduling and billing.
  • Provide exceptional customer service.
  • Foster patient engagement through the design and execution of events, including center tours.
  • Other duties as assigned.
Requirements
  • Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
  • US work authorization.
  • Someone who embodies being 'Oaky'.
Preferred Qualifications
  • Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics.
  • Experience with helping patients or customers understand their insurance coverage.
  • A passion for working with others to create an unmatched patient experience.
  • A problem-solving orientation and a flexible and positive attitude.
  • Sales background preferred.
  • Experience with and a supportive attitude toward our patient population of older adults.
  • CRM experience a plus.
  • Bachelor degree preferred, or equivalent experience.
  • Experience helping patients navigate the health care system, especially related to Medicare and Managed Care.
About Oak Street Health

Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services.

Benefits
  • Mission-focused career impacting change and measurably improving health outcomes for medicare patients.
  • Paid vacation, sick time, and investment/retirement 401K match options.
  • Health insurance, vision, and dental benefits.
  • Opportunities for leadership development and continuing education stipends.
  • New centers and flexible work environments.
  • Opportunities for high levels of responsibility and rapid advancement.