Drive Customer Satisfaction and Retention Specialist
7 days ago
The Customer Experience Specialist provides exceptional customer service, driving satisfaction and retention through empowerment of employees. This role is responsible for first contact resolution and delivering a positive customer interaction experience within the location.
Key Responsibilities- Immediately handle and resolve customer issues at the counter with the highest level of hospitality and professionalism.
- Serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating performance actions and decisions related to NPS.
- Analyze NPS results to determine causes and execute plans to improve guest satisfaction.
- 3+ years of demonstrated experience in customer service, operations, and sales.
- Rental car experience is an asset.
- Excellent customer service skills, including oral and written communication, relationship building, and leadership skills.
- Strong problem-solving and decision-making skills.
This role offers a competitive salary of approximately $17.50 per hour, along with comprehensive benefits and perks, including:
- Up to 40% off the base rate of any standard Hertz rental.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
-
Customer Retention Manager
13 hours ago
Indianapolis, Indiana, United States Wildman Business Group LLC Full timeJob SummaryWildman Business Group LLC is seeking a highly skilled Customer Retention Manager to join our Service Team. As a key member of our team, you will be responsible for driving customer retention and account growth. The ideal candidate will have 1-3 years' experience in a customer-facing service-related role and a strong ability to adapt to fast-paced...
-
Membership Retention Specialist
4 weeks ago
Indianapolis, Indiana, United States Indy Chamber Full timeJob DescriptionThe Membership Retention Specialist plays a crucial role in the success of the Indy Chamber by focusing on member retention and growth through effective communication, process optimization, and relationship building.Key ResponsibilitiesProgram ManagementDevelop and implement comprehensive retention strategies to meet or exceed membership...
-
Indianapolis, Indiana, United States OmniSource Marketing Full timeJob OverviewAt OmniSource Marketing, we're seeking a seasoned professional to drive operational excellence and customer satisfaction as our Chief Operations Officer. This role offers a unique opportunity to join a dynamic team that thrives on innovation and collaboration.About the RoleWe're looking for a tenacious and results-driven leader who can leverage...
-
Senior Customer Success Specialist
4 weeks ago
Indianapolis, Indiana, United States INFODYNAMICS Full timeJob OverviewWe are seeking a highly motivated Senior Customer Success Specialist to join our team at INFODYNAMICS. This role is responsible for delivering exceptional customer experiences, driving customer satisfaction, and ensuring seamless implementation of our software solutions.
-
Senior Leasing Specialist
3 weeks ago
Indianapolis, Indiana, United States AION Management LLC Full timeUnlock Your Potential as a Senior Leasing SpecialistAION Management LLC is seeking an experienced and results-driven Senior Leasing Specialist to join our team in maximizing occupancy, driving revenue growth, and delivering exceptional customer experiences.About the Role:This senior-level position involves generating qualified leads, conducting tours,...
-
Electronics Security Specialist
2 weeks ago
Indianapolis, Indiana, United States Mulhaupts Full timeJob Title: Electronics Security SpecialistAt Mulhaupts, one of the most trusted names in automation, security, access control, doors and door hardware, we are seeking a highly skilled Full-Time, benefits eligible Electronics Security Specialist to install, program, test, and repair security, video surveillance, access control, and fire alarm systems. Our...
-
Customer Relationship Specialist
14 hours ago
Indianapolis, Indiana, United States John Elbin - State Farm Agent Full timeJob OverviewAs a Customer Relationship Specialist for John Elbin - State Farm Agent, you play a vital role in our daily business operations and customer success. You grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments.In this role, you will improve the lives of our customers by proactively...
-
Customer Service Team Lead
6 days ago
Indianapolis, Indiana, United States Price Salons Llc Full timeWe're hiring a Customer Service Team Lead at Price Salons LLC! As a key member of our front desk team, you'll play a vital role in providing exceptional customer service and supporting our business operations. The estimated salary for this position is $50,000 - $65,000 per year, based on experience.About the JobThis is a challenging yet rewarding role that...
-
Vehicle Service Specialist
3 weeks ago
Indianapolis, Indiana, United States Hertz Full timeWe are seeking skilled Vehicle Service Specialists to join our team at Hertz. As a key member of our operations, you will play a vital role in ensuring exceptional customer satisfaction and drive the success of our business.Key ResponsibilitiesConduct thorough vehicle service and maintenance checks to guarantee customer satisfaction.Maintain adherence to...
-
Client Growth Specialist
2 days ago
Indianapolis, Indiana, United States Balance Claims Full timeCompany Overview:BALANCE CLAIMS is a Business Process Outsourcing (BPO) firm focused on assisting contractors in managing construction job file administration, including estimates and supplements work processes. Our goal is to enable our clients to focus on selling, building, and billing.Salary & Benefits:The successful candidate will be rewarded with a...
-
Customer Support Specialist
2 weeks ago
Indianapolis, Indiana, United States Balance Claims Full timeJob Title: Customer Support SpecialistWe are seeking an entry-level Customer Support Specialist to support our Sales Team and act as a primary point of contact for our clients. Based in Indianapolis, IN, this role involves managing client interactions, both inbound and outbound, to ensure smooth file progression and customer satisfaction.The ideal candidate...
-
Gynecologic Oncology Specialist
4 days ago
Indianapolis, Indiana, United States Winston Resources Full timeWe are seeking a skilled Gynecologic Oncology Specialist to join our team at Winston Resources, located in Indianapolis, Indiana.OverviewGynecologic Oncology Specialists in Indianapolis is a leading provider of cancer care, specializing in the diagnosis and treatment of early stage and advanced cancers, including cervical, ovarian, vulvar, and endometrial...
-
Medical Billing Specialist
7 days ago
Indianapolis, Indiana, United States Jobot Full timeWe are seeking a highly skilled Medical Billing Specialist to join our team. This individual will be responsible for managing all aspects of billing and collections, ensuring timely and accurate payment from clients.">The ideal candidate will have a strong understanding of medical billing procedures, excellent communication skills, and a commitment to...
-
Behind-the-Wheel Training Specialist
6 days ago
Indianapolis, Indiana, United States Drive Zone LLC Full timeJob Overview: As a Behind-the-Wheel Training Specialist with Drive Zone, LLC, you will play a crucial role in shaping the next generation of drivers. Our company is dedicated to promoting safe and responsible driving practices through comprehensive driver education services.Your primary responsibilities will include:Providing personalized behind-the-wheel...
-
Outbound Sales Specialist
3 days ago
Indianapolis, Indiana, United States Renovia Full timeSales Position AvailableWe are seeking a driven and results-focused Outbound Sales Specialist to join our sales team at Renovia. In this role, you will be responsible for driving new business growth through targeted outbound sales efforts.About the JobThis is an exciting opportunity for a sales professional to join our team and contribute to our mission of...
-
Customer Service Specialist
2 days ago
Indianapolis, Indiana, United States WaveMAX Laundry Full timeAbout UsWaveMAX Laundry is a family-owned small business that prides itself on running the cleanest laundromat in town. Our unique layout and store design set us apart from the competition by driving cleanliness, security, and repeat business. We've partnered with Electrolux, the industry leader for commercial laundry equipment, to ensure our washers and...
-
Indianapolis, Indiana, United States Eastgate Chrysler Dodge Jeep Ram Full timeJob SummaryWe are seeking an experienced Customer Service / Business Development Representative to join our team at Eastgate Chrysler Dodge Jeep Ram. This is a challenging and rewarding role that requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.Responsibilities:Incoming Phone Calls: Handle...
-
Route Operations Manager
3 days ago
Indianapolis, Indiana, United States Field of Talent Full timeAbout the Role:The successful candidate will have a passion for service and a knack for leading and motivating others. As a Customer Success Lead, you will be responsible for driving customer satisfaction and retention through effective leadership and problem-solving skills.You will enjoy a competitive salary, amazing benefits, and a supportive work...
-
Customer Relationship Specialist
1 day ago
Indianapolis, Indiana, United States Steve Oleksiw - State Farm Agent Full timeJob SummaryThe Customer Relationship Specialist is a key role in our team, responsible for building strong relationships with customers and driving sales growth through effective lead development and appointment scheduling.Key ResponsibilitiesBulk build customer relationships and collaborate with colleagues to implement solutions.Empower customers to make...
-
Customer Experience Specialist
3 days ago
Indianapolis, Indiana, United States Yoga Democracy Full timeJob OverviewWe are seeking an experienced Customer Experience Specialist to join our team at Yoga Democracy. As a key member of our sales team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.Responsibilities:Deliver outstanding customer service by responding to customer inquiries and resolving issues in a...