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Administrative Support Specialist for Investigations

2 months ago

Reno, Nevada, United States Nevada State Contractors Board Full time

The Nevada State Contractors Board is on the lookout for a dedicated individual to fill the role of Administrative Support Specialist for Investigations. Operating under the guidance of the Investigations Supervisor, this position is essential in executing various clerical and administrative tasks, including the preparation of correspondence, appointment scheduling, and the organization of both physical and digital files. The successful candidate will also be responsible for compiling investigative documentation for the investigative team and generating monthly and quarterly reports related to building activities.

This role encompasses the preparation and distribution of opening and closing letters to both complainants and contractors, as well as managing complaints related to workmanship, financial disputes, and industry regulations. Strong organizational and time-management skills are crucial for success in this position.


Key Responsibilities Include:
  • Drafting, typing, and disseminating meeting notes, routine correspondence, and reports.
  • Welcoming visitors and callers, addressing inquiries, and directing calls as necessary.
  • Managing incoming mail and other communications, including responding to standard letters.
  • Initiating and concluding complaints against licensed and unlicensed contractors.
  • Preparing and sending opening and closing letters to relevant parties.
  • Compiling investigative files for the investigative team.
  • Locating and attaching relevant files to incoming correspondence requiring responses.
  • Processing fingerprints and maintaining associated records.
  • Assisting with background checks, complaint evaluations, and preparing analytical spreadsheets on various cases.
  • Generating reports for submission to relevant authorities.
  • Maintaining and distributing departmental reports, including complaint aging and investigator reports.
  • Supporting the preparation of disciplinary documents and scheduling hearings.
  • Creating meeting agendas and gathering necessary documentation.
  • Managing office supplies and equipment inventory.
  • Utilizing office equipment such as fax machines, copiers, and phone systems, and employing computers for various applications.
  • Overseeing the supervisor's calendar and independently arranging appointments.
  • Coordinating travel plans and itineraries, compiling documents for travel-related meetings, and processing expense reports.
  • Handling license verifications and complaint-history requests.
  • Maintaining records in compliance with legal requirements.
  • Performing additional duties as assigned.
Essential Knowledge, Skills, and Abilities:
  • Understanding of customer service principles and practices.
  • Familiarity with administrative and clerical procedures, including word processing and record management.
  • Proficiency in the English language, including grammar and composition.
  • Awareness of business management principles regarding resource allocation.
Skills Required:
  • Effective verbal communication and active listening.
  • Ability to comprehend and analyze written information.
  • Time management and organizational skills.
  • Proficient written communication tailored to the audience.
Attributes for Success:
  • Team collaboration and openness to feedback.
  • Analytical thinking and data research capabilities.
  • Dependability and commitment to quality work.
  • Professionalism and ethical conduct in all interactions.
Education and Experience:
  • Associate's degree or equivalent experience in a related field.
Certificates and Licenses:
  • Valid driver's license with a good driving record.
Work Environment:
  • This position typically operates in a moderate noise environment and may involve occasional exposure to outdoor conditions.
  • Physical demands include the ability to lift and move light objects and maintain focus on tasks for extended periods.
Compensation and Benefits:
  • Annual salary range: $38,502 to $60,102.
  • Comprehensive benefits package including medical, dental, vision, and retirement plans.