Dental Receptionist

5 days ago

Little Falls, New York, United States ProSmile Full time

Job Title: Front Desk
Department/Location: Operations/Little Falls Family Dental, PA.
Reports to: Office Manager
FLSA Status: Non-Exempt

Company Overview
ProSmile is a leading dental organization with a strong commitment to delivering quality care to our patients. We are seeking a highly motivated and organized Front Desk Receptionist to join our team.

Position Summary
As a Front Desk Receptionist, you will be the first point of contact for our patients and will be responsible for providing exceptional customer service. You will be responsible for coordinating patient flow, handling patient paperwork, collecting payments and insurance cards, and maintaining the reception area. You will also be responsible for managing incoming and outgoing telephone calls, verifying and updating patient demographic data, and making copies of insurance cards and verifying insurance coverage and eligibility prior to treatment.

Duties and Responsibilities

  • Provide exceptional customer service to patients and visitors
  • Coordinate patient flow and handle patient paperwork
  • Collect payments and insurance cards
  • Maintain the reception area and inventory control of office supplies and patient literature
  • Perform miscellaneous job-related duties as assigned
  • Manage incoming and outgoing telephone calls
  • Verify and update patient demographic data
  • Make copies of insurance cards and verify insurance coverage and eligibility prior to treatment
  • Control and schedule patient appointments
  • Prepare charts and schedules for the following day for each operatory
  • Ensure that parents accompany minors for appointments
  • Confirm appointments
  • Remind patients of pre-medication requirements if applicable
  • Review all patient records for signatures on health histories, consent forms, and financial policy
  • Ensure that parent or legal guardian sign consent for minors
  • Maintain control of all patient payments and insurance statements
  • Enter transactions and post payments at time of patient check-in and/or check-out
  • Make notes on patient charts or in computer that may help others to provide better service
  • Assist in directing patient recall system
  • Maintain office-scanning system for patient records
  • Maintain Specialty Referral forms
  • Manage voice-mail messages
  • Communicate unforeseen schedule changes to Providers
  • Ensure that the waiting room is comfortable and friendly at all times
  • Contact patients regarding returned mail for accurate mailing address
  • Assist Dental Practice Manager when necessary performing other assigned duties

Qualifications
  • Must be 18 years old
  • High School diploma or GED preferred
  • Customer facing work experience required
  • Work experience in a dental or medical practice preferred
  • Experience using Dentrix, Outlook, Word, Excel preferred
  • Easily able to learn new technologies and systems required
  • Ability to work in a fast-paced environment

Knowledge and Skills/Expected Competencies
  • Strong customer service, communication, and interpersonal skills
  • Ability to clearly communicate medical information to professional practitioners and/or the general public
  • Excellent organization, prioritization, follow-up, analytical, and time management skills with ability to handle multiple priorities and deadlines

Benefits
Our staff work diligently to deliver quality care to our patients. They are the key to fulfilling our mission

Perks of being part of a team who is keen to their individual growth, our staff members can enjoy our unique benefits package including:

Full Time
  • We provide above industry standards for Personal Protective Equipment (PPE)
  • Competitive pay
  • Health & Dental insurance
  • Dental discounts
  • PTO
  • Paid Holidays
  • 401k Retirement
  • Opportunities for growth
  • Continuing education
  • Flexible schedule
  • Training support
  • Fun and collaborative environment

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and use hands and arms to operate general office equipment. The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.

ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

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