Social Support Manager

2 weeks ago

Baltimore, Maryland, United States NPower Full time
Job Title: Social Support Manager

The Social Support Manager will play a vital role in ensuring the success of our young adult and veteran participants by providing tailored support to address identified problem areas. This includes providing confidential and supportive individual counseling, identifying and referring students to appropriate community-based resources, and consulting with staff to develop strategies that facilitate optimal learning progress.

Responsibilities:
  • Conduct interviews with young adults and veterans to complete tasks such as evaluation, service planning, and assessment.
  • Coordinate services to minimize fragmentation of care and ensure comprehensive access to needed medical, social, educational, and other services.
  • Develop individual action/service plans for assigned cases and act as team leader to coordinate meetings and provide guidance and direction.
  • Carry out community recruitment for supportive services and other resources for young adults and veterans.
  • Research new resources for the Program, including childcare, mental health, emergency housing, and emergency childcare.
  • Perform tasks related to client referrals, intake, and placement, and assist with the transition of young adults to be successful while in the program, after the program, and/or as part of the network.
  • Complete required tasks upon finalization of action/service plans, including providing post-placement supervision and forwarding records and reports to appropriate regulatory agencies and courts.
  • Manage all assigned cases and maintain face-to-face and regular contact with students as defined by the specific case needs.
  • Educate and counsel students by guiding and developing a supportive relationship with them to promote the service plan, including placement and discharge.
  • Participate in tasks for recruitment, certification, and evaluation of learning environments, work environments, etc., for our students to ensure they are eligible for them to be productive within.
  • Participate in crisis intervention and provide support as required, including providing intervention to prevent disruption of services.
  • Provide supervision, support, and assistance to students through regular face-to-face meetings, phone contact, email, etc., as assigned, and continuously evaluate and monitor students in learning/work environments.
  • Complete periodic progress reviews and document as required by organization's procedures and licensing/funding organization standards.
  • Prepare and maintain accurate, complete, and up-to-date files on all students assigned.
  • Participate in the record review process and correct file deficiencies in a timely manner.
  • Conduct an initial assessment of each student.
  • Provide regular one-on-one meetings (weekly) with the students, especially those who need additional support.
  • Provide life coach counseling and assess intake process.
  • Record above information via Salesforce.
  • Manage orientation process.
  • Provide personal development workshops.
  • Play a major role in graduation planning and execution.
  • Contact resources to present in class.
  • Communicate updated information with NPower staff.
Requirements:
  • A four-year college degree in Social Work, Sociology, or Psychology from an accredited university.
  • Minimum of three years Case Management, Social Work, Psychology, or Counseling experience.
  • Or at least three years of Human Development experience.
  • Master's (MSW) in Social Work/Psychology or Counseling from an accredited university.
  • Second year graduate student with at least 1 year of field work.
  • Licensed Social Worker/Psychologist a plus, not required.
Qualifications:
  • Effective written, oral, and interpersonal communication skills.
  • Must have ability to maintain confidentiality, and exhibit mature judgment and emotional stability.
  • Must be computer literate, be comfortable with information, and be able to prioritize.
  • Proficiency with incorporating the use of technology to deliver career services.
  • Experience in teaching, presenting workshops, and/or providing counseling to young adult program settings highly desirable.
  • Passions for helping people grow, develop themselves, and better their lives and their community.
  • Knowledge of community resources.
  • Experience working with young adult populations.
  • Experience in one or more of the following fields: workforce development, human potential, case management, human resources, or social services.

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