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Technical Support Specialist II

1 month ago

Lenoir, North Carolina, United States The Judge Group Full time

Job Summary:

The Judge Group is seeking a Technical Support Specialist II to join our team. This role is a quality assurance position with a primary focus on monitoring and reducing damage to data center hardware parts.

Responsibilities:

  • Assist site leadership in efforts to reduce damage at each data center.
  • Perform spot checks of different process staging areas for proper handling, packaging, and storage of parts.
  • Execute the damaged parts process at the data center, ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
  • Identify and escalate issues affecting part damage.
  • Provide support for key field campaigns and failure investigations.

Top Daily Responsibilities:

  • Perform special damage inspections/repairs of critical parts.
  • Perform printed circuit board assembly (PCBA) quick testing for re-inventory boards.
  • Perform damage verification inspection for parts reported damaged by other onsite personnel.
  • Repair damaged parts.
  • Cleaning of thermal paste for CPUs.
  • Straightening bent connectors.
  • Replace missing parts - CPU carrier frames, dust covers, etc.
  • Periodic auditing of handling and ESD processes and packing used at different touch points at each data center.

Mandatory Skills/Qualifications:

  • Bachelor's degree or equivalent experience in a technical field.
  • 3+ years' experience in a technical field.
  • General knowledge of electronic parts and components used in data center hardware.