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Commercial HVAC Control Services Director

2 months ago

Hagerstown, Maryland, United States Smith, Elliott, Kearns & Company Full time
About the Role

Smith, Elliott, Kearns & Company is seeking an experienced HVAC Service Manager to lead our service division and drive initiatives to improve efficiency and customer satisfaction.

Key Responsibilities
  • Oversee the daily operations of the service division and develop strategies to enhance customer experience.
  • Develop and maintain technician work schedules to ensure optimal resource allocation.
  • Track and manage annual service maintenance contracts to ensure timely completion.
  • Maintain and build positive relationships with customers and vendors to drive business growth.
  • Provide diagnostic and resolution support to ensure prompt issue resolution.
  • Collaborate with cross-functional teams to implement changes and improve processes.
  • Stay informed about industry standards and regulations to ensure compliance.
  • Identify opportunities for process improvements to enhance efficiency and productivity.
Requirements
  • 10+ years of experience in HVAC and DDC Systems.
  • Extensive knowledge of BAS in commercial, institutional, and industrial properties.
  • Detail-oriented with strong organizational and time-management abilities.
  • Excellent communication and interpersonal skills.
  • Ability to inspire and lead a team to achieve outstanding results.
  • Commitment to providing exceptional customer service.
  • Ability to work independently, efficiently, and collaboratively in a team environment.
  • Ability to apply discretion and trust with confidential data.
  • Proficiency with Microsoft Office.