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Customer Service Representative

2 months ago

Myrtle Beach, South Carolina, United States StarTek Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve conflicts
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions
  • Meet or exceed performance metrics and quality standards
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation and benefits package
  • A recognition and reward program for outstanding performance
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office
Equipment Requirements
  • Windows 10/11 operating system
  • 2-core CPU with 2.00GHz base clock speed
  • 8GB RAM
  • 5GB hard drive free space
  • 20 Mbps down/10 Mbps up internet speed
  • Webcam and USB headset
  • Second monitor
About Us

At Startek, we are committed to delivering exceptional customer experiences that drive business growth and revenue. Our team of experts provides innovative solutions and insights that help our clients succeed in a rapidly changing market. We are proud to be a global leader in customer experience solutions, with a presence in 13 countries and over 40,000 employees.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.