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Administrative Coordinator/ Scheduling Specialist

2 months ago

Pascagoula, Mississippi, United States Anderson Mechanical Inc. Full time
Position Overview

Anderson Mechanical Inc. is currently seeking a dedicated Administrative Coordinator to enhance our operational efficiency. This role is pivotal in managing our scheduling and dispatching needs within the HVAC and appliance service sector.

Key Responsibilities:
  • Customer Interaction: Professionally handle all incoming communications and address customer inquiries with a focus on exceptional service.
  • Appointment Management: Organize and schedule service and installation appointments, ensuring timely dispatch of technicians to various job sites.
  • Record Keeping: Maintain precise documentation of appointments and schedules to facilitate smooth operations.
  • Issue Resolution: Address customer complaints effectively, employing strong problem-solving skills to ensure customer satisfaction.
  • Team Communication: Collaborate with technicians to provide them with all necessary information for job completion.
  • Interdepartmental Coordination: Work alongside other departments to meet customer needs efficiently.
  • Safety Compliance: Follow all safety protocols and regulations to ensure a safe working environment.
Qualifications:
  • At least 2 years of experience in a scheduling or customer service capacity.
  • Familiarity with the HVAC and appliance service industry.
  • Proven ability to manage high-pressure situations and resolve customer issues.
  • Strong communication skills with a commitment to providing outstanding customer service.
  • Ability to work both independently and collaboratively within a team.
  • A high school diploma or equivalent is required.

We provide a competitive compensation package, comprehensive benefits, and opportunities for professional development to support your career growth within our organization.