Retail Engagement Coordinator

4 weeks ago

Kensington, Maryland, United States HomeGoods Full time

Job Summary: We are seeking a highly motivated and experienced Retail Engagement Coordinator to join our team at HomeGoods. As a key member of our frontline team, you will be responsible for promoting a highly satisfied customer experience while driving customer loyalty.

Key Responsibilities:

  • Promote a highly satisfied customer experience through excellent customer service and product knowledge.
  • Drive customer loyalty through programs and initiatives that meet customer needs and exceed expectations.
  • Address customer concerns and issues promptly and professionally.
  • Update associates on current customer experience feedback, goals, and company initiatives.
  • Train and mentor associates on policies and procedures to ensure a seamless customer experience.
  • Provide recognition and constructive feedback to associates on cashier performance.
  • Maintain and monitor cash controls, including change funds, to ensure accuracy and integrity.
  • Adhere to all labor laws and meal and break period policies to ensure a positive and productive work environment.
  • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
  • Audit and approve paperwork to ensure accuracy and compliance.
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline to ensure a positive customer experience.
  • Monitor all frontline equipment and communicate issues to management to ensure seamless operations.
  • Execute and adhere to company directives to ensure compliance and excellence.
  • Maintain and uphold merchandising standards within the queue line to ensure a visually appealing and engaging customer experience.
  • Adhere to all operational, merchandise, and loss prevention policies and procedures to ensure a safe and secure work environment.
  • Ensure proper and timely handling of damages and mark out of stock to minimize losses and maximize customer satisfaction.
  • Promote a safe environment and report any safety hazards to management to ensure a safe and healthy work environment.

Requirements:

  • High school graduate or equivalent degree preferred.
  • Available to work a flexible schedule, including evenings and weekends.
  • Able to work as a team member and provide direction to others.
  • Excellent interpersonal and customer service skills.
  • Able to lift heavy merchandise with or without reasonable accommodations.
  • Able to train and provide direction to others.
  • Able to run a register and handle money.
  • Must be able to handle confidential information with discretion.
  • Experience as a coordinator or previous retail/supervisory experience preferred.

Benefits:

  • Associate discount.
  • EAP.
  • Smoking cessation.
  • Bereavement.
  • 401(k) associate contributions.
  • Child care and cell phone discounts.
  • Pet and legal insurance.
  • Credit union.
  • Referral bonuses.

Additional Benefits:

  • 401(k) match.
  • Medical, dental, and vision.
  • HSA.
  • Health care FSA.
  • Life insurance.
  • Short and long-term disability.
  • Paid parental leave.
  • Paid holidays, vacation, and sick time.
  • Auto and home insurance discounts.
  • Scholarship program.
  • Adoption assistance.

Compensation: This position has a starting pay range of $18.15 to $18.65 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Equal Employment Opportunity: At HomeGoods, we embrace the unknown⁠ - with new products, new challenges, and new ways to make a house a home. Our products add little, special touches to customers' lives, and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different: Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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