Remediation Field Operations Manager

2 weeks ago

Tampa FL USA, United States DriRite Full time

Job Summary: We are seeking a highly skilled Remediation Field Supervisor to oversee and manage day-to-day operations of mold remediation projects and crew members at DriRite Tampa. As a key member of our team, you will be responsible for ensuring efficient and thorough completion of projects, maintaining high-quality standards, and fostering effective communication with all stakeholders.

Key Responsibilities:

  • Operational Management: Oversee daily operations, including pre-production and work-in-progress job boards. Ensure projects are completed within established schedules and quality standards.
  • Stakeholder Communication: Respond to inquiries from insurance adjusters, homeowners, and property managers. Drive project restoration by removing obstacles through clear communication with all parties involved.
  • Project Efficiency: Ensure jobs progress as planned and efficiently, including accurate use of in-house PM tools.
  • Customer and Team Interaction: Champion communication efforts on complex or sensitive jobs. Resolve customer service issues, staff performance concerns, and project execution challenges professionally.
  • Remediation Assessments and Reviews: Conduct remediation assessments as needed. Ensure technicians secure 5-star reviews and follow up to address and improve less-than-5-star reviews.
  • Fleet and Equipment Management: Manage truck loading and ensure technicians teams are equipped for their projects. Work with the Warehouse Manager on equipment repairs, inventory, and procurement.
  • Visual and Operational Standards: Ensure trucks and equipment are stocked, operating correctly, and visually maintained. Maintain technician professionalism and proper equipment use.
  • Training and Supervision: Train and supervise a high-performing team, conducting weekly training and safety meetings. Manage overtime, schedules, and approve requests for sub-labor as needed.
  • Performance Metrics and Reports: Review DASH and Power BI reports for performance evaluations and improvements. Conduct weekly ride-alongs to inspect job sites.
  • Cross-Departmental Collaboration: Work with sales, marketing, and finance departments to align operational efforts and ensure overall efficiency.
  • Handling New Losses: Capable of managing new loss projects from start to finish during peak demand periods.
  • On-Call and Technology Utilization: Participate in on-call phone rotations and work overtime as required. Utilize industry technology to improve efficiencies, including phone applications and moisture management systems.
  • Physical and Estimation Duties: Capable of lifting up to 50 pounds, performing water damage tasks, and working on hands and knees when necessary. Produce remediation damage estimates and serve as a backup to the In-Home Sales Person.
  • Additional Skills: Mold, fire, DASH, Xactimate, MICA, and Excel experience are advantageous.

Qualifications:

  • Experience: Minimum of 5 years in progressively responsible water damage restoration roles, with a strong track record in project management and customer service.
  • Certifications: Required IICRC WRT certification; ASD and AMRT certifications are highly desirable.
  • Skills:
    • Proven ability to manage and oversee multiple projects simultaneously.
    • Strong communication skills for effective interaction with clients, insurance adjusters, and team members.
    • Proficiency with industry-standard software, including MICA, DASH, Xactimate, and Power BI.
    • Hands-on experience with moisture management systems and field equipment.
  • Technical Abilities:
    • Competency in utilizing technology for operational efficiency.
    • Capable of performing physical tasks associated with water damage restoration.
  • Leadership: Demonstrated ability to train, supervise, and develop a high-performing team.
  • Problem-Solving: Strong problem-solving skills with the ability to address and resolve issues promptly and professionally.
  • Organizational Skills: Excellent organizational abilities with a focus on meeting deadlines and managing schedules effectively.

Benefits:

  • Health Insurance 100% paid for by the company for the employee.
  • Vision and Dental insurance.
  • Life Insurance.
  • Long/Short term Disability.
  • 401k with company matching.
  • Paid Vacation, Sick time and Holidays.
  • Advancement Potential.

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