Healthcare Operations Supervisor

4 weeks ago

Chula Vista, California, United States AdaptHealth LLC Full time

Job Summary:

AdaptHealth LLC is seeking a skilled Healthcare Operations Supervisor to join our team. In this role, you will be responsible for monitoring and measuring a team of representatives who handle a range of responsibilities, including data entry, inventory management, and communication with referral sources.

Key Responsibilities:

  • Ensure staff are appropriately trained and held accountable for achieving standards and goals.
  • Follow through with the appropriate actions to resolve any questions generated from phone calls.
  • Identify root cause of issues and work with others to improve overall processes.
  • Develop and maintain working knowledge of current HME products and services offered by the company.
  • Assist in setting and maintaining department standards set forth by Manager.
  • Assist with responsibilities of conducting one-on-one and general staff meetings.
  • Assist in training and remediation as needed.
  • Evaluate performance with key metrics.
  • Ensure consistent administration of staff compliance with all company and departmental procedures.
  • Ensure achievement of the quality audit program through monitoring, coaching and continuous feedback.
  • Develop employee and team goals based on the organizational goals.
  • Manage department budget and expenses.
  • Prepare reports as needed for various departments and leadership.
  • Ensure that the actions of the team and others support the achievement of Patient Experience scores.
  • Maintain patient confidentiality and function within the guidelines of HIPAA.
  • Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.

Requirements:

  • High school diploma or equivalent. Associate degree from an accredited college preferred.
  • Two (2) years' work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required.
  • Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance.

AdaptHealth LLC is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.

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