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Shift Supervisor

1 month ago

Chula Vista, California, United States Soapy Joe's Group, Inc. Full time
Job Summary

Soapy Joe's Group, Inc. is seeking a highly motivated and experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for leading a team of customer service attendants and representatives, ensuring the facility is operating efficiently, and providing exceptional customer service.

Key Responsibilities
  • Provide leadership and influence to improve organizational performance.
  • Engage personnel to promote safety, operational improvement, and drive performance.
  • Maximize profits by achieving forecasts and ensuring customer satisfaction on days and shifts managed.
  • Serve as a coach and mentor for 11 to 15 customer service attendants and representatives.
  • Ensure facility is following the company's policies, procedures, and corporate compliance program, as well as with federal, state, and local regulations.
  • Provides regular reports to the Site Manager and District Manager as required.
  • Maintains Soapy Joe's positive reputation within the internal organization and external stakeholders.
  • Responsible for all aspects of facility management. Reporting issues regarding facility to the proper party, and make sure all necessary repairs, adjustments and/or general issues are ad-dressed and resolved.
  • Help maintain budgeted standards for chemicals, utilities, and equipment repair and re-placement.
  • Help increase car counts.
  • Reduce down time on days and shifts managed.
  • Fulfill all responsibilities as a supervisory employee. Notifying HR and Site Manager immediately when there are employee concerns including but not limited to leave of absence, worker compensation, wage and hour, working off the clock, disability accommodations, workplace harassment or other employee relations matters.
  • Assist in decreasing errors in vehicle cleaning and dames to vehicles.
Requirements
  • High School Diploma or equivalent.
  • Ability to work a flexible schedule, nights and weekends.
  • A positive attitude and ability to be a friendly, team-player.
  • Attend and perform well at any training programs assigned.
  • Able to move about to access a variety of tools and office equipment.
  • Able to consistently operate a computer or other electronic device.
  • Able to ascend or descend a ladder, crouch or crawl.
  • Ability to lift up to 50 lbs., lift overhead, twist and turn body when appropriate.
  • Must be able to communicate clearly through both verbal and written form.
Pay Range: $19.50 per hour