Service Operations Specialist
1 week ago
Service Department Overview
As a key member of the Service Department, you will play a vital role in supporting the service manager by ensuring accurate and timely documentation, work orders, and records that are essential for the smooth operation of the dealership.
Key Responsibilities
- Respond to inquiries from both internal and external customers regarding service-related matters.
- Initiate work orders as per the directives of the Service Manager or Shop Foreman, ensuring they are monitored until completion and invoicing.
- Maintain an up-to-date service library, including bulletins, manuals, and multimedia resources, under the guidance of the Service Manager.
- Organize and manage filing systems and records for the Service Department.
- Update customer profiles with relevant information derived from work orders, including equipment and hours.
- Assist in managing incoming service phone calls.
- Oversee the inventory of accessories and supplies, preparing orders for replacements as necessary.
- May compile efficiency reports for Service Technicians and other reports as required.
- May handle warranty and product improvement claims, including charge calculations, submissions, and follow-ups.
- Perform additional duties as assigned by management.
- Possess a basic understanding of accounting principles.
- Demonstrate proficiency in standard desktop applications, including Microsoft Office and internet functions.
- Have knowledge of office procedures.
- Exhibit a general understanding of mechanical and technical terminology.
- Show mechanical aptitude.
- Hold a High School Diploma or equivalent experience.
Reporting Structure
Reports To:
Service Manager / Site Manager
Supervises:
None
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