Executive Director of Operations
2 days ago
We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Atria Senior Living. As a key member of our leadership team, you will be responsible for driving business growth and ensuring a safe and productive working and living environment.
Key Responsibilities- Partner with the Regional Vice President to develop strategic plans and tactics for the community, aligning with the company's objectives and expectations.
- Communicate community performance regularly with the Regional Vice President.
- Supervise and partner with the Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
- Perform scheduled marketing and sales activities, including calls, tours, and sales meetings, to increase census.
- Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement.
- Assist in developing community budgets and capital requirements, including forecasting and approving all expenses.
- Act as a liaison between field operations and the Support Center, building strong relationships with Support Center resources.
- Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
- Provide on-call and overnight coverage as specified by schedule or as needed.
- Build a high-performing team and maintain employee satisfaction and engagement scores that meet or exceed company standards.
- Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff.
- Meet financial management requirements for the community.
- Maintain a safe working and living environment.
- Conduct monthly resident and staff meetings to communicate effectively and regularly.
- Develop and maintain positive relationships with key stakeholders, including governmental agencies, business partners, community groups, etc.
- Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
- Two to four years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
- Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
- Demonstrated success in operating and maintaining a quality, customer service-focused workforce.
- Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the company.
- Understanding of facilities management and ensuring systems are maintained properly.
- Proficient knowledge of computer systems; Microsoft Office Suite.
- Must satisfactorily meet and be in compliance with the company's Motor Vehicle Policy standards.
- Position may require driving responsibilities (may use company-provided vehicle and/or personal vehicle).
- Must possess a valid driver's license.
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