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Audio-Visual Specialist

1 month ago

Étreux, Hauts-de-France, United States SPS North America Inc Full time
About the Role

We are seeking an experienced Audio-Visual Specialist to join our dynamic team at SPS North America Inc. As a key member of our team, you will be responsible for ensuring seamless meeting experiences for our clients.

Key Responsibilities
  • Operate, maintain, analyze, troubleshoot, repair, and manage A/V systems and peripherals.
  • Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order for the day's meetings.
  • Own pre-meeting A/V checks for high-profile events and VIP video meetings.
  • Troubleshoot and upgrade or replace AV componentry.
  • Coordinate external vendor support when required.
  • Meet key support performance metrics, such as trouble ticket SLAs.
  • Manage incident management of application usage.
  • Proactively seek out additional work during downtime.
  • Build professional relationships with customers and other teams.
  • Maintain professionalism and composure when interacting with all employees.
  • Train back-up staff and provide guidance on policies and procedures.
  • Determine additional support needed when handling sensitive inquiries.
  • Provide exceptional customer service to clients.
Requirements
  • High School Diploma (or equivalent) required.
  • 3-5 years prior A/V work experience preferred.
  • Industry certification preferred.
  • Certified Technology Specialist (CTS) preferred.
  • Hours: 8am - 5:30pm Monday to Friday.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Ability to lift or move 40 lbs. or greater frequently.
What We Offer
  • Career Growth: An opportunity to learn new skills or use a variety of skills that may lead to other career opportunities.
  • Learning & Development: A work culture that promotes learning and development.
  • We Recognize Talent: A variety of recognition programs for all levels of employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
About SPS North America Inc

SPS North America Inc is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. We are committed to delivering high-caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. We are committed to investing in the professional development of our employees and offer competitive comprehensive benefits and diverse development training programs that lead to building careers. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and/or any other status protected by law.