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Fraud Prevention Specialist
2 months ago
About Municipal Credit Union:
Municipal Credit Union (MCU) has a rich history of over a century, dedicated to delivering affordable financial solutions and exceptional services to our extensive membership of over 500,000 individuals. Our commitment to the principle of 'people helping people' remains at the forefront of our mission.
Position Summary:
The Fraud Prevention Specialist plays a crucial role in conducting thorough analysis and research on atypical transactions. This position requires a careful balance between safeguarding the Credit Union and ensuring member satisfaction. The ideal candidate will foster enduring financial relationships with members by offering competitive products and outstanding service.
Key Responsibilities:
- Conduct daily oversight of debit and credit transactions, alongside in-depth investigations of potentially suspicious activities.
- Evaluate and manage the potential fraud risks associated with Visa debit, credit, and ATM cards.
- Formulate effective fraud loss mitigation strategies utilizing various systems and reports to detect, prevent, and monitor fraudulent activities.
- Recommend and establish decision-making parameters through software applications such as Risk Service Manager (RSM), Falcon, Verafin, and Episys.
- Utilize statistical analysis and quantitative research to integrate diverse information, ensuring effective loss mitigation while minimizing member inconvenience.
- Assist in developing strategic loss mitigation initiatives through innovative analysis to identify fraud trends and recommend new detection and prevention methods.
- Monitor fraud risk using multiple software applications, including but not limited to Risk Service Manager (RSM) and Verafin.
- Review alerts from Falcon, CAMs, and Verafin, taking appropriate action on suspicious activities.
- Analyze daily activities within RSM to identify and address fraud risk trends.
- Apply risk management rules to effectively manage potential losses.
- Collaborate with the Incident Response Team, Security, and IT to manage alerts and notifications.
- Coordinate risk mitigation efforts with various departments, including Incident Response, Security, Fraud, IT, and Card Services.
- Monitor high-risk transactions and assess fraud exposure related to card services.
- Make real-time decisions through risk management systems, justifying all recommendations.
- Prepare monthly reports to communicate risk management outcomes to the Incident Response Team.
- Test proposed new rules to evaluate their impact on existing members.
- Continuously review and refine implemented strategies based on their effectiveness.
- Engage with customers through phone and email communications.
- Perform additional duties and special projects as assigned.
Qualifications:
- A college degree or equivalent professional experience.
- 3-5 years of relevant experience in the card services industry and familiarity with Visa/debit regulations.
- A strong sense of urgency with the ability to prioritize effectively and achieve results.
- Ability to interpret and communicate data clearly and effectively.
- Proficiency in Microsoft Office Suite, especially Word and Excel.
- Strong analytical and active listening skills.
- Excellent organizational, problem-solving, and multitasking abilities.
- Outstanding verbal and written communication skills.
- Capability to thrive in a fast-paced, demanding environment.
- Technological proficiency is essential.
Why Join Us:
At MCU, our Core Values guide our actions and hiring practices. By embodying these values, we attract top talent and achieve remarkable results. Our values include:
- Results: Strive for the best outcomes for our members through continuous improvement.
- Agility: Maintain flexibility in decision-making and planning.
- Integrity: Act professionally and build trust through clear communication.
- Teamwork: Collaborate to achieve common goals.
- Ownership: Take accountability for outcomes.
- Belonging: Foster an inclusive environment where everyone feels valued.
We are committed to providing a competitive compensation package, including medical and dental benefits, a 401K plan with employer contributions, and flexible paid time off. MCU is an Equal Opportunity Employer, dedicated to creating a diverse and inclusive workplace.
