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Fraud Investigator

1 month ago

New York, New York, United States Wayne Bank Full time
Job Summary:

Wayne Bank is seeking a highly skilled Fraud Specialist to join our team. As a key member of our fraud department, you will be responsible for processing customer disputes for unauthorized transactions.

Key Responsibilities:

• Process customer disputes for unauthorized transactions, following specific procedures for compliance with Regulation E.
• Manage debit card loss risk for the bank, working to identify and prevent potential fraudulent activities.
• Collaborate with the fraud team to research and investigate customer disputes and other fraud-related claims.
• Assist in the review of daily reports and fraud software alerts to identify potential threats.
• Support the Bank Administration and/or Fraud Officer in establishing goals, determining work procedures, and expediting workflow.
• Ensure compliance with operating policies and procedures, providing management with reports and recommendations for process improvement.
• Provide training for frontline team members on fraud-related topics.

Requirements:

• 2 years of bank experience required, with deposit operations experience preferred.
• High School Diploma or equivalent required.

Preferred Skills:

• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Comfortable with basic data entry and reporting tools.