Help Desk Representative

1 week ago


Malta, Idaho, United States My Careers by Leoforce Full time

We're looking for a talented individual to fill the role of Customer Service Representative at our location in Malta, NY.

**About the Role:**

This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

**Key Responsibilities:**

  • Provide exceptional customer service through various channels (phone, email, chat)
  • Analyze and resolve customer complaints and issues
  • Work collaboratively with internal teams to resolve complex issues
  • Continuously improve processes and procedures to enhance customer satisfaction

**Requirements:**

  • 1+ year of customer service experience
  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

**What We Offer:**

  • A competitive salary range of $18.92 - $25 per hour, plus performance bonuses
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment


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