Help Desk Representative
1 week ago
We're looking for a talented individual to fill the role of Customer Service Representative at our location in Malta, NY.
**About the Role:**
This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.
**Key Responsibilities:**
- Provide exceptional customer service through various channels (phone, email, chat)
- Analyze and resolve customer complaints and issues
- Work collaboratively with internal teams to resolve complex issues
- Continuously improve processes and procedures to enhance customer satisfaction
**Requirements:**
- 1+ year of customer service experience
- High school diploma or equivalent
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
**What We Offer:**
- A competitive salary range of $18.92 - $25 per hour, plus performance bonuses
- A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives
- Ongoing training and development opportunities
- A supportive and inclusive work environment
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