Customer Assistance Representative

4 days ago

Malta, United States TTEC Full time
Customer Assistance Representative at TTEC summary:

As a Customer Assistance Representative at TTEC in Malta, NY, you will provide exceptional customer service by answering inquiries, resolving issues, and consulting on products with empathy. With a focus on improving customer experiences, this role requires at least one year of customer service experience and a supportive, compassionate approach. Join a diverse and inclusive team that values professional development and fosters a positive work environment.

Customer Service Representative

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all

This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200.

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  

During a Typical Day, You’ll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues 

What You Bring to the Role

  • At least 1 year of customer service experience
  • High school diploma or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Computer experience

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starting at $18.92 plus performance bonus opportunities
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit www.hellottecbenefits.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location US-NY-MaltaJob _Customer Care Representative
Keywords:

customer service, customer assistance, TTEC, customer experience, support, communication, problem-solving, compassionate service, career development, teamwork

  • Customer Support Representative

    3 days ago

    Malta, United States TTEC Full time

    Customer Support Representative at TTEC summary: As a Customer Support Representative at TTEC in Malta, NY, you will provide exceptional customer service by resolving inquiries and delivering product knowledge with compassion. You will play a crucial role in enhancing customer experiences and contribute to a supportive and inclusive work culture. This...

  • Customer Experience Representative

    4 days ago

    Malta, United States TTEC Full time

    Customer Experience Representative at TTEC summary: As a Customer Experience Representative at TTEC, you will provide exceptional customer service by resolving queries and offering product information with a compassionate approach. This role involves engaging with customers through various communication channels, ensuring their experience is positive and...

  • Customer Service Representative

    7 days ago

    Malta, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC‘s award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Malta, NY, you‘ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our...

  • Customer Service Representative

    7 days ago

    Malta, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification...

  • Customer Service Representative

    3 weeks ago

    Malta, United States Disability Solutions Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification...

  • Customer Service Representative

    2 weeks ago

    Malta, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification...

  • Customer Relations Representative

    6 days ago

    Malta, United States Mackenzie Frederick - State Farm Agent Full time

    Benefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Mackenzie...

  • Customer Service Representative

    3 weeks ago

    Malta, United States Mackenzie Frederick - State Farm Agent Full time

    Benefits:Simple IRALicensing paid by agencyBonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Mackenzie Frederick - State Farm Agent, you will generate the kind of exceptional client...

  • Customer Service Representative

    3 weeks ago

    Malta, United States Mackenzie Frederick - State Farm Agent Full time

    Benefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Mackenzie...

  • Customer Service Team Member

    3 weeks ago

    Malta, Montana, United States Family Dollar Full time

    FAMILY DOLLAR OFFERS A REMARKABLE WORK ENVIRONMENT AND COMPETITIVE SALARY!The Customer Service Representative role is an exciting opportunity to join our dynamic team at Family Dollar. In this position, you will have the chance to develop your customer service skills and learn about the retail industry.Your responsibilities will include:Assisting customers...

  • Bilingual Customer Service Representative

    3 weeks ago

    Malta, United States Disability Solutions Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great...

  • Bilingual Customer Service Representative

    1 month ago

    Malta, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great...

  • Bilingual Customer Service Representative

    4 weeks ago

    Malta, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great...

  • Client Service Representative

    4 days ago

    Malta, United States TTEC Full time

    Client Service Representative at TTEC summary: As a Client Service Representative at TTEC in Malta, NY, you will enhance customer experiences by providing timely and compassionate assistance. With at least one year of customer service experience, you will address customer inquiries, resolve issues, and contribute to a supportive team environment. Join a...

  • Customer Service Liaison

    2 weeks ago

    Malta, United States Mackenzie Frederick - State Farm Agent Full time

    As a Customer Service Representative with Mackenzie Frederick - State Farm Agent, you will play a vital role in generating exceptional client experiences that contribute to the growth of a successful insurance agency. This position is ideal for individuals who possess strong attention to detail, excellent customer service skills, and a genuine desire to help...

  • Customer Service Associate

    3 days ago

    Malta, United States TTEC Full time

    Customer Service Associate at TTEC summary: As a Customer Service Associate at TTEC in Malta, NY, you will play a crucial role in enhancing customer satisfaction through effective communication and problem resolution. You will be tasked with answering customer inquiries, providing product information, and resolving issues, all while contributing to a...

  • Customer Experience Associate

    4 days ago

    Malta, United States TTEC Full time

    Customer Experience Associate at TTEC summary: As a Customer Experience Associate at TTEC in Malta, NY, you will enhance customer satisfaction by providing quick and compassionate responses to inquiries. This role emphasizes supporting customers through efficient communication and problem-solving, ensuring they feel valued and appreciated. With a focus...

  • Store Cashier Representative

    6 days ago

    Malta, Montana, United States Family Dollar Full time

    Are you looking for a career change or seeking a new challenge? Join us as a Customer Service Representative at Family Dollar!In this role, you will have the opportunity to work in a fast-paced retail environment and develop your customer service skills. Your responsibilities will include:Providing excellent customer service and resolving any issues that may...

  • Customer Service Specialist

    1 week ago

    Malta, Idaho, United States My Careers by Leoforce Full time

    Looking for a career that's all about delivering exceptional customer experiences? Look no further! As a Customer Service Representative at My Careers by Leoforce, you'll be the face of our company, providing top-notch support to our clients. With a starting salary of $18.92 plus performance bonus opportunities, you'll have the chance to earn a competitive...

  • Help Desk Representative

    1 week ago

    Malta, Idaho, United States My Careers by Leoforce Full time

    We're looking for a talented individual to fill the role of Customer Service Representative at our location in Malta, NY.**About the Role:**This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving...