IT Support Specialist

1 month ago


Tyler, Texas, United States U.S. Dermatology Partners Full time

Job Title: IT Support Specialist

Job Summary:

The IT Support Specialist is responsible for maintaining and administering computer networks and related computing environments, including computer hardware, systems software, application software, and all configurations.

Key Responsibilities:

  • Support Windows 10 fat clients and WYSE Thin OS thin clients
  • Support end users and applications in VM environment
  • Familiarity with Medical application support
  • Ability to communicate complex technical issues to both technical and non-technical audiences
  • Support of TCP/IP networks and phone systems
  • Troubleshoot Internet circuits and network connectivity
  • Laptop and desktop computer imaging, setup, and configuration
  • Creation and upkeep of computer images to ensure standardized configurations across systems
  • Generate technical support documentation, contributing to both the tech and user knowledge bases
  • Document incidents and requests according to ITIL standards
  • Extensive use of a ticket system
  • Provide Level 1 local and remote support for issues related to computer systems, software, and hardware
  • Investigate error messages and determine resolution
  • Reinstall program or replace files that are causing errors
  • Maintain phone system, including resetting passwords, updating workstation extensions, monitoring queue logins, maintaining supervisor rights, and monitoring IP phone quality
  • Document, track, and monitor user issues to ensure proper resolution and tracking
  • Responsible for setting up, maintaining, and supporting all branch locations, including new sites and new users
  • Responsible for all hardware and software installations and configuration
  • Be the point of contact for vendor support and troubleshooting
  • Maintain a HIPAA-compliant work environment
  • Responsible for working with the following technologies: AD setup and maintenance, VoIP phone and fax support, email setup and maintenance, DNS/DHCP, antivirus support, server backups, and user access rights
  • Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service
  • Perform other duties that may be necessary or in the best interest of the organization

Qualifications:

Experience Requirements:

  • 2-4 years of information technology, computer science, or related field experience
  • Minimum 2 years of supporting PCs and servers in an enterprise environment
  • A+, Net+, or Serv+ certifications strongly preferred
  • Experience with MS Windows 10, Server 2016/2019, MS Office Suite, IP networks and subnets, active directory accounts and GPO, Azure, VM Environments, Network and USB printers/scanners, and login batch files
  • Ability to work under time restraints and pressure while maintaining accuracy and quality of work

Knowledge, Skills, and Abilities Requirements:

  • Proficient in Microsoft Operating Systems and Applications (Windows, Windows Server, Office)
  • Proficient with Active Directory & Azure/Entra
  • Exceptional analytical and logical troubleshooting skills for Computer and Network issues
  • Windows Server Administration (Active Directory, DNS, File, User provisioning, Printing)
  • Hardware and Software provisioning (Imaging, Machine setup/build, software installation, troubleshooting)
  • MS Exchange / Outlook support
  • Network Infrastructure Administration (Firewall, IP Addressing, Monitoring, Security, Switches, Wireless)
  • Storage and Disaster Recovery Knowledge
  • Customer-focused with excellent written, listening, and verbal communication skills
  • Ability to follow or provide verbal & written instructions with sufficient grammar and spelling
  • Specialty knowledge of systems relating to job function
  • Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.


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