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Maintenance Operations Manager

2 months ago

Portland, Oregon, United States Avenue5 Residential Full time
About the Maintenance Supervisor Position

We are seeking a highly skilled and experienced Maintenance Supervisor to join our team at Avenue5 Residential. As a key member of our property management team, you will be responsible for ensuring the day-to-day maintenance operations and physical upkeep of our assigned properties are conducted in a safe and efficient manner.

Key Responsibilities:
  • Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met.
  • Review and track progress of service requests and identify chronic maintenance issues.
  • Respond to maintenance-related issues in a timely manner while maintaining a professional demeanor.
  • Perform various maintenance functions, including repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance.
  • Perform general carpentry duties, such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
  • Perform proactive preventative maintenance, including siding, painting, lighting, sprinkler, pool, golf-cart, elevator, and more.
  • Responsible for work order systems accuracy by verifying all orders are completed in a timely manner to company standards and resident satisfaction.
  • Daily inspection of property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and identify issues requiring maintenance, repair, or replacement.
  • Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods.
  • Promptly communicate with maintenance supervisor and property manager concerning all maintenance issues at the property.
  • Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
  • Help monitor response times for emergency on-call/after-hours maintenance assignments and address issues as needed.
  • Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal and interact courteously and professionally with current and potential residents at all times.
  • Foster a positive, active, and collaborative relationship with residents, other properties, and associated agencies.
  • Conduct pre-move-in and post-move-out apartment inspections and ensure timely completion of quality unit turns.
  • Act as mentor to maintenance team.
  • Maintain a professional demeanor and appearance at all times, promoting the same to the entire team.
  • Responsible for the administration of the company risk management program.
  • Complete special projects as assigned by maintenance supervisor and/or property manager.
  • Promptly communicate with the property manager concerning all maintenance issues at the property.
  • Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy.
  • Work with the property manager to ensure the team and the property are compliant per company, ownership, state, and federal policies and standards.
  • Walk property weekly with property leadership to collaborate on property challenges and operations.
  • Responsible for ensuring maintenance costs remain within allotted property budget and providing input on expenses for future budgets.
  • Other duties as assigned by property leadership.
Requirements:
  • High school diploma or equivalent is required.
  • At least three years of experience in the property management industry or directly related field.
  • Possess general maintenance and carpentry skills.
  • Ability to read, write, and understand English.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
  • Excellent customer service and interpersonal skills with the ability to relate to others.
  • Strong organizational and time-management skills.
  • Ability to multi-task.
  • Ability to perform basic mathematical functions.
  • Ability to cope with and defuse situations involving angry or difficult people.
  • Ability to maintain confidentiality.
  • Must maintain professional appearance and comply with prescribed uniform policy.
  • Must maintain a valid driver's license, clean driving record, and current auto insurance.
  • Must comply with all safety requirements.
  • Required to complete and successfully pass the Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.