Desktop Support Specialist

2 months ago


New Orleans, Louisiana, United States GStek Full time
Job Description

At GStek, we are seeking a highly skilled Desktop Support Analyst to join our team. As a Desktop Support Analyst, you will be responsible for resolving workstation and server-related issues, completing troubleshooting, installation, configuration, and management requests, and ensuring desktop programs comply with policies and security regulations.

Key Responsibilities
  • Resolve workstation and server-related issues
  • Complete troubleshooting, installation, configuration, and management requests
  • Ensure desktop programs comply with policies and security regulations
  • Catalog, maintain, and track software distribution library
  • Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software
  • Assist in the planning and execution of unit and system testing, application installation, and imaging remotely
  • Access, install, and monitor software packages on IT systems and related hardware
  • Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool
  • Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware
Requirements
  • Bending, stooping, and sitting
  • Walking or standing for prolonged periods
  • Ability to lift up to 50 pounds
  • Requires near vision acuity to review written documentation
  • Ability to hear and understand speech at normal room levels and on the telephone
  • Manual dexterity to operate a telephone and keyboard
  • Ability to lift horizontally and vertically
Clearance

Selected applicants will be subject to a background check and must possess a valid U.S. Government Security Clearance.



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