Enterprise Mobility Solutions Specialist

5 days ago


New Bern, North Carolina, United States Peak Technologies Full time
Overview

Peak Technologies is a leader in providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations. Our solutions are designed to optimize supply chain and field-based business processes.


Salary

We offer an estimated $25-$35 hourly rate based on the job requirements and location.


Job Description

This Field Service Technician/Customer Service Engineer role involves providing service and support for Peak Technologies supported equipment. Key responsibilities include:

  • Promoting and producing the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals.
  • Maintaining proper and accurate inventory for service purposes.
  • Providing accurate and timely documentation of field activity, expenses, time reporting, and other required information.
  • Ensuring customer satisfaction when resolving customer/product issues and complaints.
  • Communicating effectively with customers and internal stakeholders about service call status, ETA's, and resolution status.
  • Interacting and building strong relationships with internal and external customers.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Near expert level technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
  • Associate degree required and/or 5-plus years of equivalent work experience in field service, IT, or a similar industry.
  • Certification in information technology, process improvement, or similar disciplines is desired.
  • Strong computer skills and phone application skills using Microsoft Windows-based programs.
  • Self-starter and motivated to perform effectively during times of high demand.
  • Ability to work from home with minimal supervision or guidance.

Benefits

We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.


About Us

Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.



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