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Field Service Specialist

2 months ago

Ashburn, Virginia, United States DIGI America Full time

DIGI America Inc. is a leading provider of high-quality supermarket scales and automated wrappers. We are seeking a skilled Field Service Technician to join our team.

About the Role

A Field Service Technician is responsible for carrying out on-site installation, maintenance, and repairs of high-value business equipment. This is a critical role that requires strong technical skills, attention to detail, and excellent customer service.

Key Responsibilities

  • Install and maintain equipment at customer locations, ensuring optimal performance and efficiency.
  • Diagnose and repair equipment issues in a timely and effective manner.
  • Provide exceptional customer service, responding to complaints and resolving issues promptly.
  • Document all service and installation activities, maintaining accurate records and reports.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

Requirements

To be successful in this role, you will need:

  • Strong technical knowledge of equipment installation, maintenance, and repair.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

What We Offer

DIGI America Inc. offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.