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Retail Operations Supervisor
2 months ago
About Us: LOFT is dedicated to crafting contemporary, feminine, and adaptable apparel for women who aspire to feel confident in any situation.
Unleash your genuine self and discover limitless inspiration, all while enjoying the benefits and opportunities that enhance your career, life, and wardrobe.
Position Overview:
The role encompasses: Delivering outstanding client service, acting as the Manager on Duty when the Store Manager is unavailable, executing operational and transactional tasks, addressing client service concerns, granting approvals for desk transactions, and managing store opening and closing procedures.
The Retail Operations Supervisor will escalate any responsibilities requiring managerial expertise and/or consent to the Store Manager (e.g., disciplinary actions, hiring, and terminating staff).Primary Responsibilities / Accountabilities:
Exemplifies our core values and leads by example
Ensures adherence to all ANN INC. practices and procedures as detailed in the reference manuals
Additional duties as assigned by the Store Manager
Retail Operations Supervisor Lead Responsibilities: Beyond the Sales Associate duties of delivering exceptional Client Experience, the Retail Operations Supervisor is tasked with assisting the Store Manager in overseeing the store's operational efficiency, including but not limited to:
Supporting business strategies and adapting to effectively achieve objectives
Driving sales by proactively managing the client experience while competently fulfilling Manager on Duty responsibilities – Taking on the MOD role when the Store Manager is not present
Utilizing tools to foster a client-centric team environment
Boosting sales and anticipating client needs while communicating store metrics and individual performance to inspire associates
Coaching Associates on client interactions and performance to enhance productivity and seize client opportunities
Possessing keys to the store, executing opening and closing tasks in the absence of management (e.g., managing registers, completing opening checklists, handling bank deposits, restocking, maintaining cleanliness, managing emails, reviewing reports, accepting shipments)
Assuming PIN and signature authority for register functions requiring approval
Leveraging reports to make informed merchandising decisions and style the store according to Division standards
Employing tools, assessing, and taking action to promote operational excellence through Standard Operating Procedures (SOPs)
Ensuring optimal staffing and productivity across all store areas through effective scheduling
Completing daily tasks to guarantee smooth store operations and compliance with all ANN INC. standards and guidelines
Position Requirements:
Client Service:
Prioritizes the client while balancing essential tasks and overall store operations
Store Operations and Organization:
Capable of organizing, delegating, prioritizing tasks, and meeting deadlines
Merchandising:
Familiarity with visual standards and techniques, with the ability to implement and maintain them within ANN INC.'s guidelines
Accuracy:
Proficient in handling cash and providing change accurately. Capable of preparing nightly deposits as needed. Captures precise information for all transactions, including signatures, addresses, and original receipt data
Communication:
Effectively communicates with Clients, Management, Business Partners, and Store Associates
Schedule:
Flexibility in scheduling to accommodate business needs, including evening and weekend shifts
Physical:
Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around the sales floor, stockroom, and office
Educational Requirements and Experience:
Minimum Requirements:
High School Diploma or GED
At least six months of Sales Associate experience with ANN INC. or equivalent experience in a retail sales position or higher.
Preferred part-time or full-time managerial experience
Equal Employment Opportunity:
The Company is committed to hiring and developing the most qualified individuals at all levels. We ensure that all associates and potential associates are evaluated based on qualifications and abilities without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can be reasonably accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We uphold non-discrimination in all employment policies and practices.
All associates are expected to adhere to these principles in all interactions with other associates, applicants, or business partners.
The Company welcomes applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the application process.Note to Applicants:
Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established in accordance with applicable law.
