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Operations Manager

2 months ago

Rehoboth Beach, Delaware, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a skilled Operations Manager to lead our store's operational processes and deliver exceptional customer experiences. As a key member of our team, you will be responsible for managing inventory, visual merchandising, and shrink programs, while also providing coaching and development opportunities for our team members.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support and participate in truck unloading and stocking processes to ensure efficient and accurate execution.
  • Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
  • Manage visual merchandising standards and execute feature space and seasonal layouts.
  • Manage and execute inventory management processes, including merchandise operations and Omni-channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach team members to achieve results and participate in performance management processes.
  • Interact with customers in a positive and respectful manner, providing solutions and assistance as needed.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
Work Environment
  • Public retail store setting with climate-controlled areas and some outdoor work.
  • Frame shop with glass cutter and heat press.
Benefits

Michaels Stores offers a comprehensive benefits package, including competitive pay, opportunities for professional growth and development, and a supportive work environment. For more information, please visit our website.