Clinical Liaison Representative
3 weeks ago
We are seeking a skilled Patient Support Specialist to join our team at AssistRx. As a patient services representative, you will play a critical role in ensuring patients receive the best possible care and support.
The ideal candidate will have previous experience in specialty pharmacy or customer service, as well as strong communication and problem-solving skills. A professional level of proficiency in computer use, including Microsoft Office and web-based applications, is also essential.
About AssistRx:
AssistRx is a leading provider of innovative solutions for patients with complex medical conditions. Our mission is to improve patient outcomes by providing exceptional support and access to life-changing therapies.
Job Summary:
This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will be responsible for assessing patient needs, prioritizing their handling, and triaging calls to the appropriate resources. Your excellent customer service skills and ability to work in a high-pressure environment will make you a valuable asset to our team.
Key Responsibilities:
- Acknowledge and greet patients in a timely manner, while maintaining a professional and empathetic demeanor.
- Assess patient needs and provide personalized support to ensure they receive the best possible care.
- Triage calls to the appropriate resources, utilizing your expertise and knowledge to make informed decisions.
- Provide information about Patient Services initiatives and explain them to our customers when appropriate.
- Enroll new customers to Patient Services.
- Record activities in the patient database and follow up to secure services for our customers.
What We Offer:
As a valued member of our team, you can expect a competitive salary range of $17-19/hour, paid bi-weekly. You will also enjoy a comprehensive benefits package, including medical, dental, vision, life, and short-term disability insurance. In addition, you will have access to teledoc services, a supportive and progressive work environment, and opportunities for growth and development.
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