Experienced Senior Level Scheduling Coordinator

4 days ago


Scottsdale, Arizona, United States Electronic Security Concepts LLC Full time
Job Title: Experienced Senior Level Scheduling/Dispatcher Coordinator

We are seeking a highly skilled and experienced Senior Level Scheduling/Dispatcher Coordinator to join our team at Electronic Security Concepts LLC. As a key member of our operations team, you will be responsible for managing incoming service calls, jobs, and inventory, as well as identifying areas for improvement to increase efficiency.

Responsibilities:
  • Act as the primary point of contact between technicians, customers, and the office team.
  • Maintain and improve the execution of production assignments, ensuring timely completion and high-quality results.
  • Track inventory levels, job status, and schedule jobs to optimize production and minimize delays.
  • Collaborate with other departments to determine progress and completion dates, ensuring seamless communication and coordination.
  • Compile reports on costs, inventory levels, and production status to inform business decisions.
  • Review and communicate production status reports to stakeholders, ensuring transparency and accountability.
  • Serve as the central point of contact, keeping the schedule, technicians, and office staff informed throughout the day on job status and customer requests.
  • Assist in tracking GPS for technicians and payroll evaluation, ensuring accurate and timely compensation.
  • Provide exceptional customer service, following up on jobs and inquiries to ensure satisfaction and loyalty.
  • Evaluate service and job billing, ensuring accuracy and fairness.
  • Maintain service and job schedule reports, providing valuable insights for business growth and improvement.
Qualifications:
  • Previous experience in scheduling technicians, with a proven track record of success.
  • Extreme attention to detail, with the ability to retain large amounts of information.
  • Reliability and punctuality, with a willingness to take after-hours calls from technicians or management as needed.
  • Strong project management skills, with the ability to prioritize and multitask effectively.
  • Excellent written and verbal communication skills, with the ability to work well in teams.
  • Experience with Excel spreadsheets, with a strong understanding of data analysis and reporting.
  • A cool and stern demeanor, with the ability to work effectively with diverse personality types and customers.

Electronic Security Concepts LLC is a leading provider of security system design, installation, and service, specializing in commercial, educational, financial, healthcare, government, and residential security solutions. Our commitment to customer service has been paramount to our success, and we are dedicated to implementing and maintaining this commitment throughout each step of our operation. With 30 years of experience serving the Phoenix Arizona, Nevada, and New Mexico regions, we are confident in our ability to provide exceptional service and support to our customers and employees alike.



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