Retail Floor Lead
7 days ago
We are seeking a highly motivated and results-driven Retail Floor Lead to join our team at Vuori. As a key member of our store leadership team, you will be responsible for leading by example, forging connections with customers, and communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook.
About the Role
As Retail Floor Lead, you will supervise the retail floor and take initiative, delegate work, and be a 'go-to' person for customers and colleagues alike. You will work closely with the Store Manager and Assistant Store Manager to assist in any leadership duties that arise. Your primary focus will be on creating an unforgettable customer experience and ensuring that every customer leaves the store feeling valued and satisfied.
Responsibilities
* Work with the sales team to ensure each customer receives the best possible experience
* Take ownership of the sales floor and prioritize customer experience above all else
* Prepare fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit
* Forge lasting relationships with customers by engaging them about product details, new products, and replenishment, and invite them to upcoming events
* Be knowledgeable about what's new and what's selling well and share this information with both customers and colleagues
Requirements
* Available to work morning and/or evening shifts, 8 hours per day, 5 days per week, with at least one weekend day available
* Must be a leader in punctuality and attendance, adhering to scheduled shifts
* Ability to develop relationships with customers and colleagues
* A customer service expert, creating experiences and developing relationships with customers, embracing the social aspect of sales and the ability to positively and proactively handle customer concerns
* Ability to prioritize multiple tasks in a fast-paced environment
* Ability to quickly learn new procedures and processes
* Strong organizational skills and follow-through skills
* Excellent communication and interpersonal skills
* High level of ownership, accountability, and initiative
* Eager to develop new skills and responsive to feedback
Compensation and Benefits
* Estimated salary: $55,000 - $65,000 per year (dependent on location)
* Health Insurance
* Paid Time Off
* Employee Discount
* 401(k) plan
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