Technical Support Specialist
4 weeks ago
This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The ideal candidate will have a strong attention to detail and organizational skills, as well as the ability to work independently with minimal supervision.
Key Responsibilities
- Timely resolution of tickets for issues affecting hardware, software, and user permissions.
- Routine access management & troubleshooting
- More software side than hardware
Requirements
- BS Degree in computer science or a combination of education and relevant experience.
- 1-3 years relevant work experience.
- Networking & Directories in Identity Access Management Experience of 1-2 YRS
- Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
- Self-motivated with the ability to work independently with minimal supervision / ramp up quickly
- Ability to maintain Customer Focus, stay motivated, and be proactive.
- Insist on the highest standards from self and others.
- Good verbal and written communication skills.
- Good attention to detail and organizational skills.
Nice to Have
- Experience supporting Macintosh OS X (10.4 & upwards) is desirable.
- Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
- Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
- Additional vendor administrator-level certifications are preferred, especially Apple ACMT/ACSP and Cisco CCNA.
- MS MCSA/MCSE desirable.
Must-Have
- Networking & Directories in Identity Access Management Experience of 1-2 YRS
- Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
- Strong attention to detail and organizational skills.
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