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Room Service Server

2 months ago

Pittsford, New York, United States DelMonte Hotel Group Full time

Job Summary

We are seeking a highly motivated and customer-focused Room Service Server to join our team at DelMonte Hotel Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities

  • Take orders and serve meals to guests in their rooms while providing exceptional guest service.
  • Perform opening and closing sidework per checklists.
  • Answer phone calls in accordance with proper telephone standards to take room service orders and relay orders to the kitchen.
  • Deliver all food items, beverages, and necessary accompaniments to guest rooms.
  • Properly record all sales transactions and secure accurate payment.
  • Answer questions regarding room service and respond to requests for additional food or drink service.
  • Collect room service trays from halls outside of guest rooms and bring to the kitchen.
  • Familiarize and be knowledgeable of current food and beverage offerings.
  • Deliver VIP gifts, guest amenities, and package items to guest rooms as needed.
  • Assist in maintaining the cleanliness of the Room Service station and surrounding areas.
  • Provide information pertaining to hours and available services of the hotel to guests.

Requirements

  • 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Exceptional customer service skills.
  • Ability to regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Benefits

  • Competitive compensation package, including $15.00 per hour.
  • Comprehensive benefit packages for full-time positions.
  • Hotel room discounts at our locations around the globe.
  • Discounts on food and beverages.
  • Professional development and advancement opportunities.