Case Manager, Catholic Charities

2 days ago


Allentown, Pennsylvania, United States Diocese of Allentown Full time
Job Title: Case Manager, Veteran Support Services

Catholic Charities is seeking a highly motivated and detail-oriented Case Manager to join our team in Lehigh/Northampton. As a Case Manager, you will play a critical role in guiding veteran families through the housing stability process, connecting them to resources and providing direct assistance as needed.

Key Responsibilities:
  • Conduct respectful and thorough intake and evaluation of assistance requests.
  • Process assistance requests in a timely manner in accordance with Catholic Charities policy and grant requirements.
  • Maintain accurate and up-to-date client records.
  • Develop and implement effective Service Plans to support veteran families.
  • Prepare and submit written reports as required.
  • Provide information and referral to additional internal and external support resources, including employment referrals.
  • Stay informed about current community social needs and applicable government regulations.
  • Represent Catholic Charities on relevant community-based committees or task forces as assigned.
Requirements:
  • Bachelor's degree in Social Work or a related human services field.
  • At least two years of experience in a front-line human services role.
  • Strong customer service skills and ability to work effectively with diverse populations.
  • Proficiency in oral and written English language; proficiency in Spanish is a plus.
  • Excellent computer skills, including Microsoft Office and data entry systems.
Working Conditions:

This is a full-time position, 37.5 hours per week, with normal work hours Monday through Friday, 8:00 to 4:00pm. May be required to work evenings to accommodate agency functions and/or clients' scheduling needs as appropriate.

Clearances and Trainings:

Prior to start date, all Safe Environment Clearances must be received and reviewed, including FBI fingerprint, Pennsylvania State Police and Pennsylvania Department of Health and Human Services clearances. Completion of Mandated Reporter Training (MRT) and Protecting God's Children Training (PGC) is also required.



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