Customer Experience Representative

3 weeks ago


Lombard, Illinois, United States Leaf Home Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Inside Sales Center, you will be responsible for delivering exceptional customer service and driving sales growth through outbound calls and in-home sales consultations.

Key Responsibilities
  • Initiate outbound calls to potential customers to schedule sales consultations and quotes
  • Serve as the initial point of contact for potential customers via phone
  • Review customer information to confirm accuracy and determine availability for in-home sales consultations
  • Document and update customer interactions within our CRM system
  • Overcome objections from potential customers to schedule sales consultations as soon as possible
  • De-escalate calls and provide solutions that leave customers satisfied with the resolution
  • Exceed customer service expectations by providing an outstanding experience to every potential customer
Requirements
  • High school diploma or equivalent
  • Previous experience in a dynamic call center or customer service role
  • Ability to juggle multiple tasks and shift attention to meet the demands of different stakeholders
  • Excellent verbal and written communication skills
  • Ability to logically connect ideas and solve complex problems
  • Proficiency in Microsoft Office Suite
What We Offer
  • Industry-leading compensation package
  • Fully paid medical, dental, and vision benefits after 90 days
  • 401k savings plan
  • Paid time off and comprehensive health, wellbeing, and financial wellness programs
  • Childcare benefits to support families
About Leaf Home

Leaf Home is a leading provider of home improvement solutions, dedicated to delivering exceptional customer experiences and driving growth through innovation and teamwork. We are proud to be a certified Great Place to Work and a multi-year recipient of Top Workplaces USA by Energage.



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