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Business Development Manager

2 months ago

Northbrook, Illinois, United States Waterway Carwash Full time
Job Description

Overview:

Waterway Carwash is seeking a highly motivated and ambitious individual to join our esteemed Manager Training and Development Program in the Chicago Area. As a Manager at Waterway Carwash, you will have the opportunity to work in an outdoor, fast-paced environment while earning a competitive salary and learning the skills to effectively manage and run a business.

Responsibilities:

  • Provide exceptional customer service by leading by example and delivering outstanding service to customers.
  • Effectively manage daily operations, lead and manage a team to meet customer expectations, and maintain a safe, clean, and organized environment.
  • Coordinate daily store production, staff the store based on forecasted business needs, and adjust in response to changes in demand.
  • Ensure the store is opened and staffed correctly, and when closing, ensure that all closing procedures are followed and all assets are adequately secured.
  • Maintain high service standards by managing quality and customer service standards, perform quality checks to verify results, and coach team members to improve results.
  • Complete all required administrative tasks punctually and accurately, respond to and effectively resolve customer and employee concerns and issues, and troubleshoot equipment breakdowns or failures.
  • Monitor and manage store inventories, complete regular audits, and ensure the store meets appearance and safety standards.
  • Lead, manage, and supervise employees by providing daily direction and coaching, coaching, mentoring, and developing employees, and creating and maintaining a positive, professional, and safe work environment.
  • Perform other safety, cleaning, and maintenance tasks as needed, and be trained and able to perform essential functions of all hourly positions.
  • Support, enforce, and follow Waterway policies, procedures, guidance, and instructions, including those related to safety, and report any damage or injury in a timely manner.

Qualifications:

  • Current and valid driver's license.
  • Associate's degree or above, or at least 2 years' experience in supervisory or management, professional sales, or military leadership.
  • Available to work a retail schedule, including weekends and holidays.
  • At least 16 years of age, and authorized to work in the US without sponsorship.

Physical Requirements:

  • Environmental: work outdoors year-round, exposed to wide temperature variations, sunshine, wet weather, humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical: periods of extended standing, bending, lifting and carrying up to 50 pounds, driving vehicles, reaching above and below shoulder level, and completing tasks at a fast pace.
  • Vision and Hearing: far and near visual acuity, peripheral vision and depth perception, and the ability to hear, understand, and distinguish speech from other sounds.
  • Language: fluent in English for business-related purposes.
  • Attendance: maintain regular, predictable, and punctual attendance, and work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.