Graduate Assistant for Student Support and Outreach

3 weeks ago

Greensboro, United States University of North Carolina at Greensboro Full time
Job Title: Graduate Assistant for Student Support and Outreach
Company: University of North Carolina at Greensboro

The Graduate Assistant for Student Support and Outreach plays a vital role in providing support, education, and outreach to the campus community. This dynamic and fast-paced environment requires a highly motivated and organized individual who can work effectively with students, faculty, and staff.

Key Responsibilities:
  • Student Support:
    • Collaborate with offices across campus and community resources to meet the needs of students with disabilities.
    • Meet individually with students, actively listen to their concerns, and assist them in prioritizing and problem-solving.
    • Serve as a resource to students, faculty, staff, and others who may need assistance managing a wide range of questions and concerns.
    • Respond appropriately to confidential matters and refer to other support resources as needed.
    • Coach students on appropriate communication with faculty, staff, and other students.
    • Assist with answering questions from faculty, staff, families, students, and the community.
    • Provide outreach to students who have personal and/or academic concerns.
    • Serve with other OARS members in a rotation schedule to assist walk-in students.
    • Cross-train on assessing reasonable accommodations for students with disabilities.
    • Assist in facilitating accommodated testing.
  • Marketing and Communications:
    • Assist in the development and revision of OARS publications and manuals.
    • Maintain and further develop OARS' social media presence.
    • Review and edit forms and webpage information.
  • Outreach and Community Enhancement Initiatives:
    • Plan, implement, and evaluate disabilities awareness and support programs.
    • Assist in coordinating outreach initiatives for faculty, staff, and students of the UNCG community.
    • Represent OARS at campus events such as the SOAR Expo, Rawkin' Welcome Week, Homecoming, and other campus programs and events as needed.
    • Present on various disability-related topics, programs, and services provided by OARS and other areas for classes, campus offices, and other groups upon request.
  • Assessment:
    • Assist the Assistant Director (AD) in creating, maintaining, and updating the departmental assessment plan.
    • Create and update surveys using Qualtrics, Microsoft, and other tools to gather data.
    • Assist the AD in gathering data, interpreting results, reporting findings, and creating action plans to assess and enhance the effectiveness of OARS' programs and services.
  • General Administrative Responsibilities:
    • Respond to inquiries about the department and its processes to persons either in person, by phone, or by email.
    • Work on special projects as assigned by OARS personnel as needed.
    • Participate in University-wide committees associated with OARS.
    • Assist OARS in providing and scheduling professional development/in-service opportunities for faculty and staff.
    • Attend regular staff meetings.
    • Mentor undergraduate student assistants.
    • Other duties as assigned.
Work Environment:

The Graduate Assistant will work in a fast-paced, dynamic environment that requires flexibility and sound judgment. The work schedule will be approved by the GA's supervisor each semester, and hours missed should be made up within the next week.

Requirements:
  • Maintain academic good standing at all times.
  • Be enrolled full-time, which is generally a minimum of 9 credits.
  • Make satisfactory progress toward your degree as defined by your academic program and the Graduate School.
  • Meet the requirements to be eligible for employment in the U.S.
Preferred Qualifications:
  • Excellent time management.
  • Excellent oral and written communication.
  • Well-developed presentation skills.
  • Strong computer and social media skills.
  • The ability to work with a diverse group of people and build positive rapport with a variety of constituents.
  • Ability to take initiative and meet deadlines.
  • Problem-solving skills.
  • Dependable.
  • Attention to detail.
  • Ability to work independently and collaboratively with a team.
  • Flexibility and sound judgment.
  • Customer service experience and/or orientation is expected.

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