Director of Client Operations

4 weeks ago

New York, New York, United States Premise Health Full time
About Premise Health

Premise Health is the world's leading direct healthcare provider, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. We partner with our clients to offer fully connected care – in-person and in the digital environment.

Job Summary

We are seeking a Director of Client Operations to join our team in the North East region. This person must reside in New York, New York. This position is onsite Monday-Friday.

Key Responsibilities
  • Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value-added strategies.
  • Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations post-go-live.
  • Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
  • Demonstrates the ability to effectively manage complex multiple lines of service and clients.
  • Provides effective leadership, coaching, and mentoring at the site level.
  • Builds talent to proactively manage additional LOS.
  • Participates in sales process.
  • Escalation point for clients.
  • Consults with Medical, Legal, or Compliance departments regarding regulations, practices act, practice law, certification requirements, etc.
  • May be asked to complete ad hoc projects.
  • Manages site-level supervisors.
  • Owns the client/site meetings, committees, and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
  • Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
  • May be asked to complete ad hoc projects.
  • Oversees the management of up to 15 health centers with multiple lines of service.
  • Manages the relationship of up to 10 clients.
  • Manages a portfolio of $2M - $10M in Gross Annual Revenue.
  • Manages (direct and indirect) up to FTEs.
Requirements
  • Bachelor's degree in a related field preferred or equivalent experience.
  • 7+ years' experience in a business environment or related industry, managing others.
  • Experience working as a licensed healthcare professional preferred.
  • Experience managing virtual teams.
  • Healthcare experience managing in a medical, pharmacy, fitness, or other similar environment preferred.
  • Experience in an Operations function desired.
  • Prior budget and P&L responsibility desired.
  • Demonstrated experience with medical information management systems.
Preferred Experience
  • Demonstrated process or efficiency management.
  • Strong Excel, PowerPoint, Word, and Outlook skills required.
  • Strong written, verbal, and presentation skills required.
  • Excellent demonstrated follow-up skills & attention to detail.
  • Ability to work both independently and as a team member.
  • Strong relationship-building skills.
  • Ability to interact at all levels of the organization (both internal and external).
  • Demonstrated strong leadership skills.
  • Demonstrated adaptability and ability to manage change.
  • Knowledge of Workers' Compensation, Medicare, and/or clinical standards of practice preferred.
About Us

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For individuals living in or reporting to New York State, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated compensation is $150,000-205,000. Please note, this is a general guideline and your experience qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site,

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