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Loan Servicing Specialist
1 month ago
Carrington Mortgage Services is seeking a highly skilled Loan Servicing Specialist to join our team. As a key member of our mortgage servicing team, you will be responsible for providing ongoing support for special loan products, including loan modifications, ARM loans, and SCRA adjustments.
Key Responsibilities:- Update data fields in the servicing system for compliance and changes needed to all types of special loans.
- Perform research and make accurate and timely system changes in response to requests from investors, customers, or employees from other departments.
- Review and maintain adjustable rate mortgage (ARM) contracts, indexes, and balloon plans, if not available in the system, create new contracts as needed.
- Maintain the daily index values and populate ARM indices into the servicing system to ensure proper payment calculations included in the payment change notifications.
- Audit pending payment changes to ensure system and future payment change notifications are accurate.
- Assist other CMS departments with special loan-related inquiries, such as supporting Home Retention/Loss Mitigation with modification-related issues.
- Audit the entire Loan Servicing portfolio to identify new loans that meet the requirements for Service Members Civil Relief Act (SCRA) protection and send coverage accepted or denied letters as appropriate.
- Conduct research to determine compliance with the SCRA protection benefits and update the servicing system accordingly.
- Process assumptions requests and create the assumption package and send to customers. Follow up with mortgage lending division to determine if assumption package was approved and updates need to be made.
- Review HAMP modifications for principle reduction, borrower incentives, and recast eligibility, and make system changes as needed.
- Monitor, review, and complete all 203k processes for loans acquired by CMS.
- Identify potential updates or gaps in the department's policies and procedures and provide recommendations to department management.
- High school diploma or equivalent required; some college preferred.
- One (1) to two (2) years' mortgage servicing experience.
- Experience with special loan product types and documentation preferred.
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs it supports through specific fundraising efforts, please visit: carringtoncf.org.
Carrington Mortgage Services is an EEO/AAP Employer.
