Account Specialist

7 days ago


Westfield, Indiana, United States IMMI Full time
Job Title: Account Specialist

IMMI is seeking a highly skilled Account Specialist to join our team. As an Account Specialist, you will play a critical role in championing the inquiry to order (ITO) process for assigned markets and customers, providing support on new product development and application projects, and working closely with external customers and internal teams to facilitate and implement resolutions to day-to-day tasks.

Key Responsibilities:
  • Establish, develop, document, and maintain relationships that support existing business for assigned accounts.
  • Receive, document, track, and ensure completion of customer inquiries in a reasonable time frame.
  • Work with customer service, account receivable, and pricing teams to resolve day-to-day pricing, customer item setup, and invoice issues.
  • Support Account Manager with RFQ kick-off and champion customer samples from request to shipment.
  • Work with engineering, account managers, and pricing teams to submit items with market-up BOMs to the CPQ process.
  • Support RFQ and QDM kick-off meetings as needed.
  • Champion the development of quotes, facilitating cost analysis, internal approvals, and quote documents, as well as supporting the communication of quotes to customers.
  • Support Change Management in the process of change notices, ECOs, and MCOs with timely completion of deliverables related to customer data entry and communications with customers.
  • Champion the data entry and maintenance of Oracle customer-related forms, such as price lists, customer cross-reference, and customer item fields.
  • Initiate the setup of customers in Salesforce and Oracle.
  • Support PPAP process by entering PPAP orders, ensuring documentation is included in the EPDM entry, and working with IMMI teams to ensure PPAPs are on time to customers.
  • Champion assigned customers' portals and ensure the organization is effectively using them to meet customer expectations.
  • Support accounts receivable, pricing administration, and account management teams in resolving short pays (chargebacks) and customer aging issues.
  • Provide customer intelligence updates on a regular basis for forecasting (as it relates to change management and build rates), quality, and commercial issues.
  • Manage customer scorecards and provide monthly updates and escalations on scores and changes.
  • Provide negotiation and communication support on quality, pricing, product requirements, and other issues that affect assigned accounts.
Requirements:
  • Appropriate associate's or bachelor's degree, certifications, and 3 or more years of experience in finance, business, or a related field.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills and strong ability to plan and work in teams.
  • Comprehensive understanding of Microsoft Office suite.
  • Ability to always project and maintain confidentiality and integrity.
  • Must comply with legal and corporate responsibilities.
Benefits:
  • Healthcare, vision, dental options.
  • Company-paid Short Term Disability.
  • Ten (10) paid holidays.
  • Paid Time Off.
  • 401k.
  • Up to four (4) IMMI Serves volunteer days per year.

IMMI is an Equal Opportunity Employer/Veterans/Disabled.


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