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Customer Success Engineer
2 months ago
Join Our Team as a Professional Services Engineer
ABOUT PIXITMEDIA:
Pixitmedia, a subsidiary of Kalray, is at the forefront of providing innovative solutions for the Media & Entertainment sector. Our parent company, Kalray, is a prominent French Deep Tech firm known for its cutting-edge hardware and software technologies tailored for high-performance, data-centric computing applications. With a strong presence across various markets including AI, Scientific Research, and Automotive, we are backed by notable investors and are committed to fostering a dynamic and inclusive work environment.
YOUR ROLE:
As a Professional Services Engineer, you will play a crucial role in engaging with clients to deliver installation, migration, training, and advisory services for our advanced software-defined storage and data management solutions. Your responsibilities will encompass managing installations that range from simple cloud-based setups to complex hybrid architectures.
Key Responsibilities:
- Utilize a consultative approach to enhance customer engagement.
- Identify opportunities to assist clients in achieving their operational goals more effectively.
- Execute Statements of Work (SOW) with the support of technical architects.
- Contribute to the development and upkeep of documentation and scripts tailored to client-specific requirements.
- Communicate insights and opportunities to the customer account team.
- Provide constructive feedback to product management and development teams.
- Influence the strategic objectives and long-term goals of the Professional Services team.
- Mentor fellow Professional Services Engineers to enhance their technical capabilities.
- Oversee multiple projects, either as the lead engineer or by providing guidance to other engineers.
QUALIFICATIONS:
Essential Skills:
- Experience in cross-platform system administration, particularly in mixed Windows/POSIX environments.
- Proficient in networking, including advanced switch configurations.
- Familiarity with high-throughput networking technologies such as RDMA and RoCE.
- Experience with LDAP or Active Directory.
- Proficient in scripting languages like Perl, Python, Bash, or PowerShell.
- Knowledge of data collection and analysis tools.
- Experience with configuration management tools such as Salt or Ansible.
- Familiarity with monitoring platforms like Nagios and Prometheus.
- Basic understanding of Docker.
Preferred Skills:
- Vendor-specific SAN/NAS certifications.
- Experience in implementing high-performance storage solutions.
- Knowledge of parallel or clustered file systems.
- Familiarity with enterprise data storage technologies.
- Experience in Windows Server or UNIX/Linux administration.
- Understanding of cloud computing and object storage solutions.
- Experience in technical writing or consulting.
PROFILE:
- Degree in Engineering or a related field.
- Experience in high-performance computing or media production.
- Able to thrive in a fast-paced environment with multiple client engagements.
- Possess strong communication and organizational skills.
- Self-motivated and capable of managing responsibilities independently.
WHAT WE OFFER:
- Competitive salary and benefits package.
- Flexible working arrangements.
- Opportunities for professional growth and development.
OUR COMMITMENT:
At Kalray, we are dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.
