Customer Success Strategist

2 weeks ago


California, United States Apree Health Full time

About the Role

We're seeking a seasoned Customer Success Lead to join our team at Apree Health, a pioneering healthcare company reimagining the delivery and payment of healthcare services. As a key member of our team, you'll play a critical role in driving customer satisfaction and total cost of care outcomes for our key client accounts.

Your Impact

  • Develop and execute strategies for customer success, focusing on satisfaction and total cost of care outcomes.
  • Build and maintain executive relationships, addressing and resolving customer-blocking issues in collaboration with internal partners.
  • Proactively identify and address high-risk customers, aligning internal teams, including executive sponsors, and implementing corrective actions.
  • Execute strategies for renewals across teams, improving and demonstrating value derived from our digital and advanced primary care capabilities.
  • Work closely with peers to identify and close growth opportunities through additional services or our ecosystem partners.
  • Demonstrate an understanding of the Voice of the Customer to drive product enhancements.
  • Monitor key performance indicators, including Customer Health using Customer Success Score and retention.

Requirements

  • BS in Business or Healthcare Administration, MBA preferred.
  • Possess a minimum of 6+ years in client-facing leadership roles with direct experience in value-based care and health plans.
  • Experience with benefits consultants and health benefits ecosystems.
  • Experience with Large/Complex Customers.
  • Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
  • Demonstrate excellent presence and communication skills at all levels of the client organization.
  • Strong leadership, strategic thinking, and problem-solving skills.
  • Ability to thrive in a collaborative, high-growth environment.
  • Passion for changing healthcare.

Compensation

$108k-$136k/annual salary & bonus eligible (national average, premium markets may vary)



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