Customer Success Strategist
2 weeks ago
About the Role
We're seeking a seasoned Customer Success Lead to join our team at Apree Health, a pioneering healthcare company reimagining the delivery and payment of healthcare services. As a key member of our team, you'll play a critical role in driving customer satisfaction and total cost of care outcomes for our key client accounts.
Your Impact
- Develop and execute strategies for customer success, focusing on satisfaction and total cost of care outcomes.
- Build and maintain executive relationships, addressing and resolving customer-blocking issues in collaboration with internal partners.
- Proactively identify and address high-risk customers, aligning internal teams, including executive sponsors, and implementing corrective actions.
- Execute strategies for renewals across teams, improving and demonstrating value derived from our digital and advanced primary care capabilities.
- Work closely with peers to identify and close growth opportunities through additional services or our ecosystem partners.
- Demonstrate an understanding of the Voice of the Customer to drive product enhancements.
- Monitor key performance indicators, including Customer Health using Customer Success Score and retention.
Requirements
- BS in Business or Healthcare Administration, MBA preferred.
- Possess a minimum of 6+ years in client-facing leadership roles with direct experience in value-based care and health plans.
- Experience with benefits consultants and health benefits ecosystems.
- Experience with Large/Complex Customers.
- Exhibit strong critical thinking and ability to use data and insights to identify trends and risks.
- Demonstrate excellent presence and communication skills at all levels of the client organization.
- Strong leadership, strategic thinking, and problem-solving skills.
- Ability to thrive in a collaborative, high-growth environment.
- Passion for changing healthcare.
Compensation
$108k-$136k/annual salary & bonus eligible (national average, premium markets may vary)
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