Customer Success Manager
4 weeks ago
Who we are Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code. Our customers – from OpenAI to Figma – absolutely love Socket (just read their tweets to see for yourself) The company was founded by Feross Aboukhadijeh, who has worked in open source software for 10+ years and taught Stanford University's Web Security course since 2019. We have raised $25M in funding from the best angel investors, operators, and security leaders in the industry. Our team is small and talent-dense. Our founding team has published open source code that is downloaded over 1 billion times per month, and includes leaders and builders who have worked at the cutting edge of open source and security. Role We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets. Responsibilities Meet and exceed revenue targets by working closely with our enterprise customers’ Security teams. Manage existing customer relationships to drive renewal and upsell opportunities. Create an unparalleled customer experience throughout the customer life cycle. Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption. Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers. What We're Looking For 5+ years of experience in a renewals Customer Success role for B2B SaaS solutions. Experience selling in the cybersecurity (or related) industry. Proven track record of meeting or exceeding renewal and upsell quotas. An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done. A collaborative mindset and the ability to build meaningful relationships throughout the sales process. Strong written and verbal communication and experience communicating at every level including the C-Suite. An aptitude to take on new projects outside the normal scope of the day to day role as needed. The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision. Willingness to travel for customer and company meetings as needed. At Socket, we Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. Move with urgency and focus: We prioritize swift, decisive action. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
California, United States Nuvo Full timeAbout NuvoWe're revolutionizing the $11T B2B Commerce and Payments Market by streamlining customer onboarding and trade credit management. Our platform automates customer origination, verification, risk assessment, and credit approvals, driving operational efficiency and revenue growth while protecting businesses from fraudulent/untrustworthy partners.About...
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Customer Success Manager
4 weeks ago
California, United States Elsevier Full timeAre you an experienced Customer Success Manager? Do you excel in retention, renewal growth and identifying any upsell/cross selling opportunities? About our Team Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the...
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Customer Success Manager
1 month ago
California, United States SuperAGI Full timeAbout SuperAGIWe're pioneering the future of Artificial General Intelligence with groundbreaking research and innovative AI products. Our mission is to transform the future of applications through intelligent, autonomous solutions that drive unparalleled efficiency and growth.At SuperAGI, we're building a world where AI and human intelligence collaborate...
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Customer Success Manager
2 weeks ago
California, Missouri, United States Pavilion Gift Company Full timeAbout PavilionPavilion's mission is to revolutionize public procurement by making it more efficient and effective. As a pioneer in this space, we're committed to empowering public entity buyers to find and buy from suppliers that have been pre-qualified to sell into the public sector, reducing costs and the time to purchase.We've already become the go-to...
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Customer Success Manager
2 weeks ago
California, Missouri, United States Pavilion Gift Company Full timeAbout PavilionPavilion's mission is to revolutionize public procurement by making it more efficient and effective. As a leading marketplace, we empower public entity buyers to find and buy from suppliers that have been pre-qualified to sell into the public sector, reducing costs and the time to purchase from months to just weeks or even days.We've already...
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Customer Success Manager
4 weeks ago
California, United States Lightspark Group Full timeLightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale...
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Customer Success Manager
3 weeks ago
California, Missouri, United States Informed K12 Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Informed K12. As a key member of our implementation team, you will be responsible for partnering with our clients to drive large-scale change management and transformation within their organizations.ResponsibilitiesEnd-to-End Project Management: Spearhead project...
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Senior Customer Success Manager
3 weeks ago
California, Missouri, United States Freshworks Full timeCustomer Success ManagerFreshworks is a leading provider of cloud-based software solutions that help businesses deliver exceptional customer experiences. We are seeking an experienced Customer Success Manager to join our team in Utrecht.About the RoleAs a Customer Success Manager, you will be responsible for driving customer adoption and retention by...
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Customer Success Manager
4 weeks ago
California, United States Bridg-it LLC Full timeBridgit is a community of hard-working people who want to make a difference in the construction industry. Some of us have been here since the early days, while some joined more recently. Our average tenure is 3+ years and every employee survey tells us that our team loves the people they work with at Bridgit. We are proud of our average tenure but we also...
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Enterprise Customer Success Manager
4 weeks ago
California, Missouri, United States Foursquare Full timeAbout FoursquareFoursquare is a leading location technology and data cloud platform that bridges digital spaces and physical places. Our proprietary technology provides the most accurate and trustworthy location data, empowering businesses to answer key questions, uncover hidden insights, and achieve better business outcomes.About the PositionFoursquare is...
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Enterprise Customer Success Manager
4 weeks ago
California, United States Gorgias Full timeGorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without...
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Customer Success Manager, SMB
3 weeks ago
California, Missouri, United States EvenUp Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at EvenUp Inc. As a key member of our customer success team, you will be responsible for driving customer growth, retention, and satisfaction across our SMB customer base.Key ResponsibilitiesChampion customer happiness by ensuring their loyalty and growth with EvenUp's...
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Senior Customer Success Manager
3 months ago
California, United States Freshworks Full timeFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than...
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Customer Success Manager, Home
4 weeks ago
California, United States Amazon Full timeCustomer Success Manager, Home & Lifestyle Job ID: 2746062 | Amazon.com Services LLC This role can be based in one of our approved office locations in Santa Monica, CA. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses? As a Customer Success Manager with Amazon Vendor Services, you...
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Customer Success Manager, SMB
4 weeks ago
California, United States EvenUp Inc. Full timeEvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks their legal assistance can expect a fair resolution. We’ve helped thousands of victims get fair compensation by empowering their representation with best-in-class insights, automation,...
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Customer Success Strategist
1 week ago
California, United States Intaso Full timeIntaso is seeking a seasoned Customer Success Strategist to drive the transformation of a Customer Support function into a best-in-class Customer Success function.Key responsibilities include:Developing and executing a customer success strategy aligned with the company's growth objectives.Building and leading a high-performing customer success...
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Customer Success Strategist
2 weeks ago
California, United States Apree Health Full timeAbout the RoleWe're seeking a seasoned Customer Success Lead to join our team at Apree Health, a pioneering healthcare company reimagining the delivery and payment of healthcare services. As a key member of our team, you'll play a critical role in driving customer satisfaction and total cost of care outcomes for our key client accounts.Your ImpactDevelop and...
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Customer Success Manager Informed K12
4 weeks ago
California, United States Diversity@Workplace Consulting Group Full time**Please note: This position is remote, but candidates MUST be based in California. Please only apply if you are based in California.** Who we are At Informed K12, we’re on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have...
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Customer Success Manager Must be based in Ca
4 weeks ago
California, United States Informed K12 Full time**Please note: This position is remote, but candidates MUST be based in California. Please only apply if you are based in California.** Who we are At Informed K12, we’re on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Still today, most school districts have...
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California, United States Freshworks Full timeFull-time Function: Customer Success(CXG) Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a...