Call Center Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Call Center Representative to join our team at Yale New Haven Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.
Key Responsibilities- Respond to a high volume of customer calls and correspondence regarding patient accounts and third-party coverage.
- Analyze complex patient inquiries and resolve issues in a timely and effective manner.
- Coordinate with other staff members to ensure seamless communication and resolution of patient accounts.
- Stay up-to-date on billing and payment policy updates, as well as regulatory changes, to ensure compliance and effective service delivery.
- Participate in ongoing training and development to enhance skills and knowledge in customer service and patient relations.
- High school diploma with business-related courses; associate's degree preferred.
- Two years of customer service experience in a fast-paced environment; one year of experience processing healthcare claims preferred.
- Certified Customer Experience Professional (CCEP) certification or willingness to obtain within six months of hire.
- Strong customer service skills, with ability to resolve complex problems and develop strong relationships with patients and colleagues.
- Excellent oral and written communication skills, with ability to communicate complex requirements across clinical and financial disciplines.
- Spanish speaking proficiency.
- Comprehensive PC proficiency, keyboarding, and ability to navigate various software and spreadsheet systems.
Yale New Haven Health is an equal opportunity employer and welcomes applications from diverse candidates.
-
New Haven, Connecticut, United States Saint Francis Health System Full timeJob Summary: As a key member of the Nutrition & Food Services team, the Room Service Call Center Representative is responsible for obtaining meal orders from patients over the phone by verifying physician diet orders, entering meal selections or tube feeding into CBORD, and assisting patients with making selections which are appropriate for their diet order....
-
Customer Service Representative
1 month ago
New Haven, Connecticut, United States Town Fair Tire Full timeTire Customer Service RepresentativeAt Town Fair Tire, we're looking for a skilled Customer Service Representative to join our team. As a key member of our call center, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Answer a high volume of customer calls with innovative solutions and a focus on customer...
-
Customer Service Representative
3 weeks ago
New Haven, Connecticut, United States Yale New Haven Health Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Yale New Haven Health. As a Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their families, responding to a high volume of customer calls and...
-
Customer Service Representative
1 week ago
New Haven, Connecticut, United States Town Fair Tire Full timeCustomer Service RepresentativeAt Town Fair Tire, we're looking for a skilled Customer Service Representative to join our team. As a key member of our call center, you'll be responsible for providing exceptional customer service and support to our clients. Your primary duties will include:Answering a high volume of customer calls and addressing their...
-
Customer Service Representative
5 days ago
New Haven, Connecticut, United States Town Fair Tire Full timeCustomer Service RepresentativeAt Town Fair Tire, we're looking for a skilled Customer Service Representative to join our team. As a key member of our Call Center, you'll be responsible for:Providing exceptional customer service and support to our customersResolving customer complaints and issues in a timely and professional mannerWorking collaboratively...
-
Lab Customer Service Representative
4 days ago
New Haven, Connecticut, United States Yale New Haven Health Full timeJob Title: Customer Service Representative in Laboratory MedicineJob Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative in Laboratory Medicine to join our team at Yale New Haven Health. As a key member of our laboratory team, you will be responsible for providing exceptional customer service to patients, healthcare...
-
Security Operations Center Operator
4 days ago
New Haven, Connecticut, United States Securitas Security Services USA, Inc. Full timeJob Summary:Securitas Security Services USA, Inc. is seeking a highly skilled Security Operations Center Operator to join our team. As a Security Operations Center Operator, you will be responsible for executing the continuous assessment of risk avoidance, acceptance, transfer, and mitigation strategies for assigned areas. This includes, but is not limited...
-
New Haven, Connecticut, United States Saint Francis Health System Full timeJob Summary: As a Room Service Call Center Representative, you will be responsible for obtaining meal orders from patients over the phone by verifying physician diet orders, entering meal selections or tube feeding into CBORD, and assisting patients with making selections which are appropriate for their diet order. You will also verify and communicate...
-
Customer Service Representative
1 week ago
New Haven, Connecticut, United States Yale New Haven Health Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Yale New Haven Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families, ensuring that their needs are met and their concerns are addressed in a timely and professional...
-
Sales Development Representative
4 days ago
New Haven, Connecticut, United States Elara Caring Full timeUnlock Your Potential as a Sales Development RepresentativeAt Elara Caring, we're committed to delivering exceptional care to our patients. As a Sales Development Representative, you'll play a vital role in helping us achieve this goal. Your primary responsibility will be to gather information on assigned referral sources, making in-person sales calls to...
-
Sales Representative
2 weeks ago
New Haven, Connecticut, United States Building ONE Facility Services, LLC Full timeJob Title: Outside Sales RepresentativeAt Building One Facility Services, LLC, we are seeking a highly motivated and results-driven Outside Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing and maintaining effective working relationships with all prospects, increasing overall customer footprint...
-
Customer Service Representative
2 weeks ago
New Haven, Connecticut, United States Town Fair Tire Full timeJob Title: Call Center SpecialistA Call Center Specialist is a key member of our team, responsible for delivering exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Answer high-volume customer calls and respond to customer inquiriesAssess customer needs and provide assistance and information on...
-
Business Development Representative
1 week ago
New Haven, Connecticut, United States Mercedes Benz of North Haven Full timeJob Title: Business Development RepresentativeAbout the Role:Mercedes-Benz of North Haven is seeking a highly motivated and organized Business Development Representative to join our team. As a Business Development Representative, you will be responsible for cultivating in-bound and out-bound leads, generating showroom traffic, and ultimately increasing...
-
Sales Representative
4 weeks ago
New Haven, Connecticut, United States Building One Facility Services, LLC Full timeJob Title: Sales Representative - Commercial PropertiesWe are seeking a highly motivated and results-driven Sales Representative to join our team at Building One Facility Services, LLC. As a Sales Representative, you will be responsible for developing and maintaining effective working relationships with all prospects, increasing overall customer footprint in...
-
Lab Customer Service Representative
1 week ago
New Haven, Connecticut, United States Yale New Haven Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our Laboratory Medicine team at Yale New Haven Health. As a key member of our team, you will be responsible for providing exceptional customer service to patients, providers, and internal stakeholders.Key ResponsibilitiesAnswering Calls and Responding to...
-
Sales Representative
2 weeks ago
New Haven, Connecticut, United States Building One Facility Services, LLC Full timeJob DescriptionWe are seeking a highly motivated Sales Representative to join our team at Building One Facility Services, LLC. As a Sales Representative, you will be responsible for developing and maintaining effective working relationships with all prospects, increasing overall customer footprint in designated territory, and building and maintaining a...
-
Sales Representative
3 days ago
New Haven, Connecticut, United States Building One Facility Services, LLC Full timeJob DescriptionBuilding One Facility Services, LLC is seeking a highly motivated Sales Representative to join our team. As a Sales Representative, you will be responsible for developing and maintaining effective working relationships with all prospects, increasing overall customer footprint in designated territory, and building and maintaining a network of...
-
Enterprise Sales Development Representative
2 weeks ago
New Haven, Connecticut, United States Inbox Health Full timeJob Title: Enterprise Sales Development RepresentativeWe are seeking a highly motivated and results-driven Sales Development Representative to join our enterprise team. As a Sales Development Representative, you will be responsible for researching leads and starting new relationships that lead to commitments for an initial discovery meeting regarding how our...
-
Recovery Community Center Director
4 days ago
New Haven, Connecticut, United States Connecticut Community for Addiction Recovery Full timeRecovery Community Center ManagerCCAR is seeking a highly motivated and organized individual to manage the daily operations of the New Haven Recovery Community Center and coordinate recovery support services in the center.The ideal candidate will be enthusiastic, extremely well-organized, and passionate about working closely with people in recovery. CCAR...
-
Customer Service Representative
2 weeks ago
West Haven, Connecticut, United States Mysocialwiz Full timeJob SummaryCustomer Service Representative Job Description for Mysocialwiz.comJob Responsibilities Answer incoming calls from customers Respond to customer inquiries and manage complaints Sell products and place customer orders Identify and escalate issues to supervisors Provide product and service information to customers Research required information using...