Customer Service Representative
2 days ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Yale New Haven Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.
Key Responsibilities
- Respond to a high volume of incoming calls and correspondence regarding patient and third-party information, ensuring that accounts reflect accurate information and third-party coverage.
- Analyze complex problems and provide callers or inquirers with a seamless experience, taking corrective action to ensure effective billing and facilitating the workflow in the area.
- Maintain and add to personal knowledge by keeping informed of billing and payment policy updates to regulations and procedural changes, attending meetings and seminars to effectively carry out assigned duties.
- Promote Patient-Centered Care Concept throughout the organization, participating in work groups to analyze, identify, plan, develop, and implement changes to enhance the overall performance of the department.
Requirements
- High school diploma with business-related courses; Associates degree preferred.
- Two years of customer service experience in a fast-paced customer service environment; one year of experience processing healthcare claims preferred.
- Certified Customer Experience Professional (CCEP) through the Customer Service Institute of America (CSIA) or agree to obtain within 6 months of hire.
Preferred Qualifications
- Spanish speaking preferred.
About Yale New Haven Health
Yale New Haven Health is a comprehensive healthcare system that provides a wide range of medical services to patients throughout Connecticut and beyond. Our team of dedicated healthcare professionals is committed to delivering exceptional patient care and improving the health and well-being of our communities.
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