Service Book Coordinator

4 days ago


Rochester, New York, United States Paychex Full time

As a Service Book Coordinator at Paychex, you will be responsible for handling individual books of clients, taking inbound and outbound calls to update their health premium information, and utilizing Excel for reporting and client list management.

About the Job:

  • Handle an average of 50+ client interactions daily.
  • Provide exceptional customer service, resolving issues promptly and efficiently.
  • Collaborate with colleagues to ensure seamless day-to-day operations.

Requirements:

  • 1+ year of customer-facing experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Proficiency in Excel and other Microsoft Office tools.

Pay and Benefits:

The estimated annual salary for this position is $60,000 - $75,000, based on location and experience. Our comprehensive benefits package includes competitive pay, ongoing training, and a supportive work environment.



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