Help Desk Specialist

3 weeks ago


Inver Grove Heights, Minnesota, United States Red Oak Technologies Full time

At Red Oak Technologies, we specialize in providing top-tier professionals to clients across various industries and sectors. As a Help Desk Specialist, you will be responsible for delivering comprehensive technical support solutions that meet the evolving needs of our clients.

We are looking for an experienced Technical Support Liaison to join our team. In this role, you will serve as a primary point of contact for clients, providing timely and effective technical assistance to ensure seamless operations.

The ideal candidate will have 2-5 years of technical support experience, excellent written and verbal communication skills, and proficiency in Mac OS/iOS. Additionally, the selected candidate must be able to work onsite at client locations, 5 days a week.

Salary: $60,000 - $80,000 per year, depending on experience.

Location: Elk Grove, CA

Responsibilities:

  • Provide technical support to clients via phone, email, or on-site visits.
  • Collaborate with internal teams to resolve complex technical issues.
  • Analyze and troubleshoot system problems to minimize downtime.
  • Develop and maintain documentation for technical procedures and processes.

Benefits:

  • A competitive salary range based on experience.
  • A comprehensive benefits package including medical, dental, and vision coverage.
  • A generous paid time off policy.

About Us:

Red Oak Technologies is a leading provider of resourcing solutions. We pride ourselves on our ability to quickly acquire and efficiently match top-tier talent with clients in need of highly skilled resources. Our commitment to excellence and customer satisfaction drives us to deliver exceptional results.


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