HSPD-12: Government Badging Specialist

5 days ago

Chamblee, Georgia, United States Citizant Full time
Job Description

Citizant is seeking a highly skilled and detail-oriented individual to join our team as a HSPD-12: Government Badging Specialist. As a key member of our team, you will be responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring the accuracy and efficiency of the process.

Responsibilities:
  • Schedule appointments and/or service walk-ins for PIV Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Answer phone calls/email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalate management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalate problematic customer concerns, maintaining a calm and friendly demeanor.
  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications:
  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
Physical Requirements:
  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and/or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential.
Education:
  • High School diploma, GED certification
Clearance Requirement:
  • US Citizenship required.
  • Active Public Trust/MBI clearance or the ability to obtain one.

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