Senior IT Unified Communications Expert

4 weeks ago


Orlando, Florida, United States Orlando Health Full time

Orlando Health is a comprehensive healthcare system that provides care to patients across Central Florida. We are seeking a highly skilled and experienced Senior IT Unified Communications Analyst to join our team.

Job Summary

The Senior IT Unified Communications Analyst will be responsible for maintaining the Information Technology (IT) Unified Communications (Telephony) and Collaboration Infrastructure within all Orlando Health facilities.

Duties and Responsibilities

  • Maintain, troubleshoot, and repair Telephony Infrastructure systems to ensure data accessibility, functionality, and resiliency.
  • Work closely with IT and business teams to define requirements for project needs and coordinate effective problem resolution and service restoration.
  • Provide complex analysis and evaluation of systems, processes, and workflows to ensure corporate system needs are met in a cost-effective and timely manner.
  • Inventory and correct records of all Telephony assets.
  • Participate in on-call rotation for after-hours and weekend coverage.
  • Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

Requirements

  • Bachelor's degree required or three years of directly related work experience may substitute for the Bachelor's degree.
  • A minimum of three years of hands-on experience with Cisco Packaged Contact Center Enterprise, Cisco Unified Contact Center Express, Cisco Voice Gateways, Cisco Unified Border Elements (CUBE), traditional telephony services, and call recording technologies.

Compensation and Benefits

The estimated annual salary for this position is $80,000 - $110,000, depending on experience. Orlando Health offers a comprehensive benefits package, including medical, dental, vision, and retirement plans, as well as paid time off and holidays.



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