Unified Communications Infrastructure Manager
3 weeks ago
At Orlando Health, we are seeking an experienced Unified Communications Infrastructure Manager to join our team. This role requires a strong understanding of Cisco VoIP, traditional telephony, and contact center technologies.
About the Job
- Manage the Unified Communications infrastructure across all Orlando Health facilities.
- Perform tasks including monitoring, backup remediation, maintenance, troubleshooting, upgrades, and protection of the organizations telephony infrastructure.
- Provide Tier II support and offer exemplary customer service to Orlando Health customers.
Responsibilities
- Identify inefficiencies in processes or configurations and propose alternate solutions to increase efficiency.
- Configure, maintain, patch, troubleshoot, and repair Telephony Infrastructure systems as necessary to ensure data accessibility, functionality, and resiliency.
- Support systems, servers, and their related databases and applications on day-to-day issues, as well as perform upgrades and scheduled maintenance.
Requirements
- Bachelor's degree required; three years of directly related work experience may substitute for the Bachelor's degree.
- A minimum of three years of hands-on experience with Cisco Packaged Contact Center Enterprise, Cisco Unified Contact Center Express, Cisco Voice Gateways, Cisco Unified Border Elements (CUBE), traditional telephony services, and call recording technologies.
Estimated salary: $90,000 - $130,000 per year.
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