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Program Coordinator

2 months ago

New York, New York, United States Lenox Hill Neighborhood Full time
Job Title: Program Coordinator (Overnight)

Lenox Hill Neighborhood House is seeking a highly motivated and detail-oriented Program Coordinator (Overnight) to join our team. As a key member of our Shelter team, you will play a critical role in ensuring the smooth operation of our 24-hour Women's Mental Health Shelter.

Key Responsibilities:
  • Provide leadership and supervision to operational staff during assigned shifts
  • Deescalate on-site crises and conflicts by providing problem-solving and conflict resolution to clients
  • Monitor access control systems and ensure coordination between program assistants, security, and maintenance staff
  • Ensure daily operations, including meal service, front desk reception, and programming, are conducted in a client-centered and effective manner
  • Handle administrative, programmatic, and operational assignments, including database reporting and entry
  • Support clients with the shelter intake process and provide excellent customer service
  • Collaborate with the Shelter team to assess and maintain operations service goals and priorities
Requirements:
  • Bachelor's degree in a relevant field, such as social work, psychology, or a related field
  • Relevant experience in homelessness services, behavioral health, or residential support
  • Strong communication, organizational, and customer service skills
  • Ability to work a non-traditional full-time schedule, including evenings and weekends
What We Offer:
  • Comprehensive benefits package
  • Extensive paid time off and discretionary time
  • Professional development opportunities
  • Free life insurance and pre-tax flexible spending accounts
  • Access to a fitness center and swimming pool

Lenox Hill Neighborhood House is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment.